Food & Beverage Floor Supervisor

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discounts

The Food & Beverage Supervisor is responsible for overseeing all aspects of restaurant FOH operations, including staffing, service delivery, and compliance with health and safety standards. This role is key to creating a welcoming and memorable dining experience for guests, ensuring that every shift runs smoothly and in line with brand expectations. You will lead by example, support and develop team members, and collaborate with kitchen and hotel leadership to drive guest satisfaction and financial performance. You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours."

Job Responsibilities:

• Oversee day-to-day restaurant operations, ensuring efficiency, consistency, and guest satisfaction.
• Set daily goals and objectives in alignment with hotel standards and business targets.
• Implement, and enforce standard operating procedures.
• Coordinate all front-of-house activities during assigned shifts.
• Ensure all operations comply with health, safety, food hygiene, and alcohol service regulations.
• Conduct regular inspections of the dining room, Bar and storage areas to ensure cleanliness, safety, and brand compliance.
• Ensure proper timekeeping, tip handling, and shift documentation procedures are followed.
• Greet and engage with guests in a warm, professional manner.
• Respond to guest concerns and complaints promptly and effectively.
• Advise guests on food and beverage options and oversee service delivery.
• Monitor food and beverage quality, portion sizes, and presentation to ensure consistency.
• Implement guest service training and continually coach staff to exceed expectations.
• Lead by example, train, and supervise restaurant staff.
• Monitor employee performance and provide coaching, recognition, and accountability as needed.
• Adjust staffing levels in response to business volume.
• Monitor daily receipts, reconcile sales with POS reports, and ensure accurate cash handling.
• Oversee deliveries, inspect quality and documentation, and ensure proper storage.
• Conduct regular inventory counts and manage waste control.
• Assist in planning and executing on-property marketing and promotional activities.
• Respond promptly to online reviews, emails, voicemails, and internal/external communications.
• Coordinate with other departments (e.g., Sales, Housekeeping, Front Desk) to support hotel operations.
• Follow hotel policies for lost and found, safety, emergency procedures, and data confidentiality.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• 3-5 years of progressive experience in food and beverage operations.
• Supervisory experience in a restaurant, hotel, or hospitality environment preferred.
• Kind, outgoing, upbeat, friendly, personable, engaging personality required.
• Excellent verbal and written communication skills, with the ability to interact professionally with team members, and guests.
• Proficient in using smartphones, computers, and common business software applications; strong keyboard and data entry skills.
• Prior experience using POS systems required. 
• TIPS certification required (training provided if not currently certified).
• ServSafe certification required (training provided if not currently certified).
• Strong organizational and problem-solving skills with attention to detail and time management.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.