General Manager
Courtyard Philadelphia Downtown
1421 Arch Street
Philadelphia,
PA
19102
Opportunity: General Manager
Join the newly renovated Courtyard Philadelphia Downtown as its next General Manager, leading a refreshed and energized property in the center of Philadelphia. Guide daily operations, inspire your team, and ensure the hotel consistently exceeds guest expectations and financial goals.
Your Growth Path
Area General Manager - Regional Director of Operations – Vice President of Operations
Your Focuses
Leadership
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Guest Experience
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
Operational Excellence
- Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
Employee Development
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Your Background and Skills
- Associate or Bachelor’s Degree in Business, Hospitality or a related field.
- Previous hotel General Manager experience required.
- Marriott experience is strongly preferred.
- Full service hotel experience is strongly preferred.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Courtyard Philadelphia Downtown
Welcome To Courtyard Philadelphia Downtown
Stay timeless chic at our historic Philadelphia, PA hotel
Housed in a century-old, 10-story Georgian revival-style structure once home to the city’s marquee YMCA, our boutique hotel in Philadelphia unlocks the city’s heart, history, and business district. Our 202 oversized rooms feature bold black-and-white décor and red accents to enhance rich millwork, paired with unique features like single-serve Illy coffee makers, mini-fridges, and free Wi-Fi. Meetings and weddings reside in our 9,000 square feet of stylish and natural light-filled event space, including our City Hall-view Grand Ballroom, a stately yet original setting for any gathering. Our hotel near Wells Fargo Center and venues in downtown Philadelphia are also just 1/2 block from the Pennsylvania Convention Center. Striking features and architectural detail awaken the eye: a skylight allows natural light to play through our 75-foot central atrium courtyard, while graceful archways and classic woodwork bring endless possibility to our airy restaurant in downtown Philadelphia. Travel the city in style.
