Maintenance Technician

Maintenance personnel perform an instrumental role in the overall functionality of the hotel facility and system operation.  Engineers tackle routine challenges, preventative maintenance, and respond to guest needs when something isn’t working as it should.  The primary responsibility of a Maintenance Engineer is proactive upkeep of equipment and systems, proper and adequate repair of building and equipment, safe use of tools and other power equipment, and support of guest and operational needs.

Role Responsibilities:

• Proactively maintain the physical building structure, building systems, and equipment by performing preventative and routine maintenance
• Complete grounds and custodial work as needed or assigned
• Use tools and other power equipment, following all manufacturer and other safety guidelines to ensure the safety of oneself and others
• Complete needed or assigned building, equipment, or room repairs, including but not limited to plumbing, painting, carpentry, sheetrock, and electrical work.
• Prioritize repairs or maintenance needs that may inconvenience or negatively impact the experience of hotel guests.
• Effectively communicate with hotel departments to ensure timely response and completion of maintenance needs.
• Listen to guests and empathize with their challenges.  When necessary, notify other departments and act on guests' concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests or hotel operations in emergencies.

Experience & Education: 

• 2+ years of maintenance experience, preferably in a hotel or similar facility
• Must know how to perform functions such as light drywall repair, small plumbing or electrical needs, and know about repairing items 
• High School diploma or equivalency education certificate required
• Electrical and/or plumbing certification preferred but not required
• A valid driver’s license may be required

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in the primary language used in the workplace

Physical:

• 8+ hours per day; stand and walk frequently throughout the workday
• Reach, bend, stoop, kneel, and pivot frequently throughout the workday
• Lift, lower, push, pull, and maneuver up to 75 pounds occasionally