Guest Services Manager (Night Relief)

At Wall Street Hotel, we are dedicated to providing an exceptional guest experience, and we are looking for a Guest Service Manager with strong leadership skills to join our team. This role encompasses the responsibilities of both a Guest Service Manager and Night Manager Relief, ensuring that our guests receive top-notch service throughout their stay. If you have a passion for hospitality, a commitment to guest satisfaction, and the ability to lead a team effectively, we'd love to hear from you.

Key Responsibilities:

Guest Service Manager:

• Oversee the daily operations of the guest service team, including front desk staff and concierge services.
• Ensure that check-in and check-out procedures run smoothly, resolving any guest concerns promptly and effectively.
• Maintain a strong understanding of the hotel's services, facilities, and room types.
• Coordinate with housekeeping and maintenance teams to ensure rooms and public areas are in pristine condition.
• Train and develop the guest service team, fostering a culture of exceptional service and professionalism.
• Generate and review various reports, including occupancy reports, guest feedback, and financial reports.
• Respond to guest inquiries, requests, and issues with professionalism and courtesy.
• Assist with event planning and coordination for groups and special occasions.
• Advocate sound financial and business decision making
• Demonstrate honesty and integrity, lead by example

• Establish and maintain open, collaborative relationships with team members

• Ensure recognition of team members is taking place across areas of responsibility

Night Manager Relief:

• Act as the Night Manager Relief when the regular Night Manager is unavailable.
• Handle late check-ins, early check-outs, and overnight guest requests.
• Handle any emergency situations or guest concerns that may arise during the night.
• Complete night audit and reporting processes.
• Ensure a smooth transition from the night shift to the morning shift, facilitating handover procedures.

Requirements:

• Previous experience in hotel management, with a strong background in guest services.
• Excellent communication and interpersonal skills.
• Proficiency in Opera PMS.
• Strong organizational and problem-solving abilities.
• Leadership skills and the ability to motivate and train staff effectively.
• Flexibility to work night shifts and cover the role of Night Manager Relief when needed.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental benefits.
• Opportunities for career advancement and professional development.
• A vibrant, collaborative work environment in the heart of New York City.

If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, Wall Street Hotel is the place for you. Join our team and be a part of creating memorable experiences for our guests.