Food Runner

Description

Wyndham Grand Jupiter is seeking a positive, energetic, and service-driven Food Runner to deliver exceptional guest experiences throughout our hotel. This fast-paced role supports in-room dining and multiple food & beverage outlets by taking guest orders, expediting food from the kitchen, and personally delivering orders with warmth and accuracy.

Key Responsibilities

• Warmly answer room service phones, take guest orders accurately, and enter them into the POS system while offering thoughtful suggestions and upselling when appropriate.
• Expedite and inspect all food and beverage orders for quality, accuracy, and presentation before leaving the kitchen.
• Promptly and professionally deliver room service orders to guest rooms and suites, setting up trays or tables as needed and confirming guest satisfaction.
• Run food and beverages to various hotel outlets (restaurant, pool, lobby lounge, banquets, meetings, etc.) to support service teams.
• Quickly clear trays and tables from hallways/guest floors once guests are finished and return items to the dish area.
• Maintain cleanliness and stock levels of room service areas, expediter stations, trays, linens, condiments, and beverage supplies.
• Assist servers, bartenders, and banquet staff during peak periods to ensure seamless operations across the hotel.
• Anticipate guest needs and respond to special requests with a sense of urgency and care.

Qualifications

• Minimum 1 year of restaurant, or customer service experience preferred (room service or food running experience a plus).
• Excellent communication skills and a friendly, professional phone presence.
• Strong attention to detail and ability to multitask in a high-volume, fast-paced environment.
• Must be able to navigate the hotel quickly (stairs, elevators, long hallways) while carrying trays.
• Comfortable working with a POS system and handling cash/credit transactions when needed.
• Flexible availability – mornings, evenings, weekends, and holidays required.
• Ability to stand, walk, and carry trays for extended periods.

Benefits

• Competitive wages
• Complimentary meal daily
• 401K with company match
• Medical, dental, and vision plans
• Life insurance and short/long-term disability options
• Discounted room rates
• Training, development, and career advancement opportunities

Why Concord? Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

We are Concord!

Salary: $14/hr + Tips

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.