Event Planning Manager

The Event Planning Manager drives catering and event revenue by managing both new and returning clients, ensuring exceptional customer satisfaction, and fostering long-term relationships. This role directly impacts the hotel’s business growth, client retention, and overall market share.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Serve as the onsite contact for all assigned groups, collaborating with clients to produce Banquet Event Orders (BEOs) and Convention Resumes.
• Ensure all special arrangements (Food & Beverage, Audio Visual, and other requests) are properly documented, authorized, and distributed to relevant departments.
• Maintain detailed files, notes, records, and trace systems to ensure events meet customer expectations.
• Verify space requirements and meeting room set-up with clients and ensure public spaces are properly maintained.
• Confirm revisions in agendas, room blocks, and other event details and communicate changes to departments promptly.
• Finalize programs/agendas with clients and conduct pre-event checks to ensure readiness.
• Collaborate with internal departments to ensure quality and satisfaction for all scheduled functions.
• Maintain positive guest and employee relations through timely, precise, and courteous communication.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong client relationship and communication skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to anticipate and resolve issues to ensure flawless event execution.
• Knowledge of catering, event planning, and convention services.
• Professional demeanor with a focus on customer satisfaction and revenue growth.

PROFESSIONAL EXPERIENCE

• Minimum 3 years of banquet or meeting planner experience, or equivalent combination of education and experience.

ACADEMIC BACKGROUND

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field preferred.

WHAT YOU CAN EXPECT

• Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Supplemental benefits
• 401k matching
• Employee discount program
• Vacation and Sick Time

Salary Range: $60k -$65 K Annual

Successful completion of a background check is required prior to employment.