Spa Manager

Description

Job Overview

The Spa Manager is responsible for the overall coordination and execution of spa activities in accordance with the Wind Creek Hospitality Purpose, Values, and Expectations Guide.  The Spa Manager supervises and assures delivery of an exceptional spa experience to guests. The Spa Manager inspires staff to deliver five-diamond guest service at all times.  The Spa Manager provides sincere service to guests and co-workers through actions that display self-confidence, grace and courtesy. The Spa Manager is responsible for assuring that departmental objectives are attained.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Develops and meets operating objectives and budgets; manages labor and operating expense in accordance with business levels
• Leads the staff to deliver customers an escape from their routine and assures that the outcome of every visit results in a feeling of belonging and importance for the customer
• Develops, maintains, and consistently reinvents a menu of healthy-lifestyle driven programs that incorporate spa services and other programs that can be accommodated by on-staff or consulting instructors
• Develops and maintains standard operating procedures for facility operations
• Recruits, hires and trains an effective and professional staff; Actively coaches, mentors and develops team members
• Monitors departmental service levels ensuring that standards are met and customer feedback is exceptional
• Anticipates, identifies and ensures that guest needs are being met in the best possible way
• Keeps staff informed and knowledgeable of all pertinent information; conducts daily pre-shift meetings and departmental meetings as required
• Partners with Marketing to develop and implement a marketing and sales strategy that is concentrated in key markets and that will deliver a constant message centered around “an escape from the ordinary” and increase visits
• Generates spa forecasts – weekly, monthly, quarterly and annually and interprets analyzes, and reports on the Spa’s financial performance
• Maximizes retail revenue by offering a strong and diverse line of spa merchandise; Performs monthly inventories and ensures sufficient inventories are maintained to meet operational needs
• Manages inventory; follows purchasing guidelines; ensures compliance with purchasing procedures
• Manages the utilization of service rooms to ensure revenue is optimized; Manages time blocks in the spa system ensuring casino interests are met
• Ensures that accidents and claims are minimized by having staff focused on safety; Ensures that staff is trained on emergency procedures
• Other duties & responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School Diploma or GED – required
• Must be twenty-one (21) years of age or older
• Bachelor’s Degree in related field AND two (2) years’ Supervisory experience – required
• OR Four (4) years’ experience in a Management position – required
• OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality - required
• Four (4) years’ supervisory of experience in a full-service spa/salon - required
• Must be proficient in Microsoft Office applications - Outlook, Word, Excel, PowerPoint (skills test may be administered)
• Must be able to operate standard office equipment – phones, computers, etc.
• Excellent writing and verbal communication skills required (skills test may be administered)
• Experience in customer relations or guest services in a casino
• Ability to analyze and interpret trends in business to facilitate planning
• Must be able to work effectively in a fast paced, high volume environment
• Must successfully pass a job interview, including a guest service audition - required
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as needed
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

• Pay range - $63,700.00 - $78,700.00 (The base pay will depend on factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.