Guest Service Agent

Join Our Team at Hampton Inn & Suites Nashville Downtown

Are you a master of sales and customer service, dedicated to providing our guests with a safe, secure, and welcoming stay? If so, we want you on our team!

Key Responsibilities

• Efficiently manage guest registrations, reservations, and revenue collections
• Showcase a positive and engaging demeanor while providing information about our hotel and amenities
• Ensure adherence to property security, key control, and fire safety procedures
• Complete necessary front desk paperwork with precision
• Execute tasks assigned by management efficiently

Desired Skills and Qualities

• Exceptional verbal and written communication skills
• Ability to adapt to various situations
• Strong reporting and accounting abilities
• Superb guest relations skills

Requirements

High School Diploma or equivalent

Physical Demands

While performing this role, you will be engaging in various physical tasks such as sitting, standing, bending, and lifting (up to 15 pounds). Your vision abilities must include close vision to a computer screen.