Service QC Coordinator

Description

Job Overview 8am 430pm (Shift Subject To Change Based On Business Needs)

The Service QC Coordinator will perform administrative tasks and services to support effective and efficient operations of the Service QC and Creator of Excitement Departments. This position will work directly with the Creator of Excitement to assist and lend support for all Guest Service and Team Member functions.  The coordinator will be responsible for updating all files and data for the department as well as disseminating information to appropriate departments and team members. The coordinator will use multiple office systems including Word, Excel and PowerPoint to carry out duties within this role.

Purpose

Our genuine engagement and positive energy provides guests, especially women, an escape into an exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Assists Creator of Excitement with the emceeing of special events and promotions
• Acts as a resource for planning and executing department activities and operations
• Assists with the review and distribution of guest survey data to ensure timely follow up and response
• Educates team members and guests survey details and responses
• Acts as an entertainer
• Develops and deploys recognition events to celebrate success and improvements
• The ability to work long hours and flexible shifts
• Design creative ways to improve the property’s service delivery
• Continually motivate and educate team members on service standards
• Design and lead pre-shifts, including role playing service behaviors
• Perform routine audits on our service program (G.E.T.)
• Design and help execute property-wide team member recognition / celebration events
• Educate guests on Club membership and other promotions
• Works closely with Creator of Excitement  to set up and maintain job specific files and records
• Reviews invoices and completes check requests
• Sorts and delivers all incoming mail to the proper departments
• Attends meetings and prepares minutes and follow up
• Maintains all inventory received and on hand 
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
•  Must be twenty-one (21) years of age or older
• Twelve (12) months office administration or hospitality industry experience – required
• Twelve (12) months experience with CMP and Opera – preferred
• Six (6) months experience with Stratton Warren – preferred
• Experience with Microsoft Excel, skills test will be administered and candidate must achieve at least a 70% skills pass rate – required
• Excellent communication skills both verbally and written
• The willingness and ability to take direction from multiple levels of management
• Must possess a high level of maturity and the ability to maintain confidentiality
• Ability to work in a fast-paced environment and meet deadlines
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.