Executive Housekeeper

Reporting to the Director of Operations, the duties and responsibilities are as follows:

• Exceed our guests expectations by leading your people to feel proud in a quality job done well
• Be a hands on/visible leader to support laundry & housekeeping staff in their duties to ensure all common areas and rooms meet our resort guest standards.
• Responsible for the upkeep and cleanliness of the entire resort through inspections, resort tours and regular walks.
• Monitor amenities and ensure adequately stocked cleaning supply levels, as required.
• Schedule staff based on occupancy rates and needs of the resort
• Trains, supervises, motivates and coaches Housekeeping managers, supervisors and Attendants, in addition to maintaining daily operations manual and expectations with consistency and fairness
• Provide support and guidance to the housekeeping team to facilitate the development and organizational efficiencies of the department
• To achieve effective communication by briefing and debriefing staff, and hold regular departmental meetings.
• Oversee inventory, purchasing, disbursement, and cost control for all cleaning supplies, room amenities and laundry supplies.
• Responsible for maintaining an accurate and timely payroll of employees in the housekeeping department.
• Conduct continual inspections to determine resort’s overall level of cleanliness and upkeep.
• Liaise with maintenance team members on a regular basis to ensure upkeep of the property is maintained as well as housekeeping and laundry equipment.
• Display a positive attitude, maintain enthusiasm, and celebrate success within a lively department environment.
• Liaise with all other departments, such as working with Front Desk to complete all arrivals and new walk-ins
• Maintain safe working conditions within department and resort by insuring that all employees follow safety rules and procedures.
• Respond to all relevant guest and owner inquiries, comments, and concerns
• Monitor guest & owner feedback based on experiences through comments, concern, and recommendations 

Qualifications:  

• 4+ years’ experience within a Housekeeping Department 
• 1-2+ years’ experience within a managerial role, preferably experience as an Executive Housekeeper with proven ability to motivate and retain staff
• Fosters a positive team environment. A cultural champion.
• High school diploma. Post secondary education is preferred.
• Proficiency using Office 365, and other Microsoft programs
• Ability to stand and walk for long periods of time.  Moderate lifting is required in the role when assisting team members.
• Experience with Opera PMS is an asset.
• A polished approach to guest service and colleague interactions
• A passion for Guest Services and the proven ability for consistently anticipating guest needs.
• Must be flexible to work as business levels dictate, including evenings & weekends.

Spirit Ridge Lake Resort is an equal employment opportunity and affirmative action employer.