Security Officer

Description

ROP: $22.50/hourly

This position must have very flexible availability to work all available shifts, including GY.

EDUCATION/EXPERIENCE

1. High school graduate. Some college preferred.
2. Trained in TIPS Alcohol Awareness preferred.
3. CPR and First Aid certifications preferred

1. Must possess a valid California Driver’s License and a clean driving record.
2. Required valid CA Guard Card
3. Must have a clean criminal record. Background checks to be performed.

1. Ability to read, comprehend and write instructions, correspondence and memos.
2. Ability to communicate verbally (including telephone contact) with Guests, management and co-workers.

1. Must have experience in Microsoft Word for Windows.
2. Must be able to type 25 wpm.

1. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
2. Ability to compute rate, ratio and percent

1. Ability to understand Guests’ service needs.
2. Ability to be well organized, maintain concentration, prioritize and complete all work assigned.
3. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
4. Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations. Also have the ability to de-escalate situations.
5. Ability to perform job functions with minimal supervision.
6. Ability to work cohesively with co-workers and other departments as part of a team.
7. Ability to adhere to posted work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
8. Ability to plan, prioritize and organize work.

1. Provides customer service and courtesies to enhance the guests’ stay.
   1. Smile and greet every guest.
   2. Thank the guest for their business when appropriate.
   3. Practice proactive hospitality by anticipating their needs and being flexible in responding to them.
   4. Be knowledgeable about the hotel.
   5. Utilize the HEART model to own & resolve complaints.
   6. Report defects in the hotel including shortages of equipment & supplies and safety hazards.
   7. Assists with maintaining cleanliness standards.
2. Provides services to guests such as delivering housekeeping items, responding to maintenance problems, etc. after those departments are closed.
3. Regularly patrols building, grounds and parking area of the Hotel.
4. Assists with guest problems and complaints.
5. Examines doors, windows, and corridors to determine that they are secure. Unlocks those doors necessary for the AM shift.
6. Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles and apprehends or expels person engaging in suspicious or criminal acts. Occasionally required to make arrests.
7. Assists Lounge staff with controlling intoxicated guests.
8. Maintains daily report and incident/accident reports as needed.
9. Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
10. Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons. Permits authorized persons to enter property.
11. Records date such as property damage, unusual occurrences, and malfunctioning of machinery or equipment for use of supervisory staff.
12. Maintain a good relationship with the local Los Angeles Police Department.
13. Keep and handle security keys with access to sensitive areas.
14. Will assist hotel guests with housekeeping request when Hskg. is closed or not available.
15. Will assist hotel guests in retrieving their guest vehicles when Valet is closed or during extremely busy event as requested by Manager.
16. Will be responsible for maintaining Lost and Found items and following proper procedures in maintaining these items.
17. Assist with deliveries from UPS and FEDEX as instructed by Manager.
18. Performs other duties as developed, directed or assigned.

1. PHYSICAL REQUIREMENTS
2. Rarely less than 1% Frequently 34-65%
3. STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)
4. KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.
5. TWISTING/TURNING AT KNEES, WAIST & NECK: Occasionally.
6. LEG/FOOT USE: Occasionally.
7. HANDLING/GRASPING: Constantly. PUSHING/PULLING: Occasionally.
8. FINGERING/FEELING: Constantly.
9. REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.
10. CLIMBING: Occasionally climbs stairs.
11. STOOPING (BENDING AT WAIST): Occasionally. Lifting and completing tasks at different levels.
12. CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.
13. SITTING: Occasionally.

The Hilton Woodland Hills/Los Angeles is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to maribelp@hiltonwh.com or call 818 595 1000 to let us know the nature of your request.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Ordinance and the California Fair Chance Act.

Qualifications

1-2 years experience as a Security Officer with Valid CA Guard Card

Behaviors

• Leader: Inspires teammates to follow them (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Preferred

  Self-Starter: Inspired to perform without outside help

Education

• Some college (Preferred)
• High School (Preferred)

Licenses and Certifications

• Required

  Guard Card

• Required

  Driver's License (valid)

• Preferred

  CPR

• Preferred

  Alcohol Training

• Preferred

  First Aid

Skills

• Teamwork (Advanced)
• Conflict Resolution (Advanced)

Experience

• Required

  1-2 years experience as a Security Officer with Valid CA Guard Card

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.