People Support (HR) Generalist
Opportunity: People Support (HR) Generalist
HHM Hotels is seeking an employee relations-focused People Support (HR) Generalist to provide coaching to hotel leadership teams at all levels regarding performance and compliance. Additionally, this role serves as the lead administrator for the organization’s leave of absence (LOA) processes. The role also provides ongoing support for new hotel onboarding and integration functions, serving as an integral member of the company’s Philadelphia-based corporate People Support (HR) team.
Potential Career Path
People Support Manager - Sr. People Support Manager - People Support Director
Position Duties
- Assists with employee relations by providing individual coaching to managers and team members regarding performance improvement, conduct, and policy violations.
- Leads and administers all aspects of the organization’s leave of absence processes in accordance with federal, state, and local regulations (FMLA, ADA, etc.).
- Supports the execution, virtually and on-site, of HR-related tasks for property transitions, including new hotel launches and de-transitions.
- Serves as a primary link between management and associates to resolve work-related problems and interpret company policies.
- Reviews recommendations for employment termination and administers formal disciplinary procedures.
- Tracks and administers processes around claims of discrimination, sexual harassment, or perceived unfair treatment.
- Ensures all HR documentation and compliance initiatives are comprehensive, timely, and compliant with company policy and federal/state labor laws.
- Assists with the management of employment-related claims and responds to subpoenas, ensuring all required documentation is gathered and submitted accurately and timely.
- Serves as a contact for operators and corporate services team members to ensure the timely flow of information during property integrations.
- Plans and conducts new hire orientation for corporate staff and field leaders to foster alignment with organizational objectives.
- Assists with data gathering and communication for the annual employee engagement survey.
- Assists in planning and executing corporate office events and culture-building initiatives.
Position Requirements
- Bachelor’s Degree in Human Resources, Hotel Management, or a related field.
- 3 -5 years previous Human Resources experience, hotel HR experience preferred, with heavy focus on associate relations required.
- PHR or SPHR Certification preferred.
- Strong knowledge of all applicable federal, state and local employment, health and safety regulations.
- Excellent organizational skills and ability to manage information flow.
- Strong written and verbal communication skills.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- This position follows a hybrid work model, requiring at least three days per week on-site at our Philadelphia corporate office.
- The work schedule may vary and can occasionally include holidays or weekends based on business needs (such as hotel integrations or special projects).
- Ability to travel as needed, typically averaging two days per month, for new hotel onboarding.
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
