Restaurant General Manager

Description

The Source Hotel | Denver, Colorado

Salary: $85,000 DOE

Scheduling, Payroll & Labor Compliance

• Create and manage strategic weekly schedules for hourly associates, ensuring appropriate coverage while controlling labor costs.

• Oversee accurate schedule coding in UKG, ensuring timecards are reviewed, approved, and submitted on time.

• Maintain full oversight of tip pool allocation, ensuring accuracy and compliance for payroll processing.

• Ensure compliance with all labor laws and company policies, including overtime management, meal and rest breaks, and timekeeping practices.

Performance Management

• Provide daily coaching and feedback to hourly associates to enhance service standards, productivity, and engagement.

• Address performance concerns promptly and implement corrective action and documentation in accordance with company procedures.

Recruitment & Training

• Lead hourly recruitment efforts in partnership with the Director of Outlets and the People & Culture team to fill vacancies efficiently.

• Oversee onboarding, ongoing training, and development of Cimera front-of-house associates to maintain consistency and elevated service standards.

Inventory Management & Ordering

• Assist with weekly beverage ordering to maintain par levels while controlling costs.

• Support management of china, glassware, and silverware, ensuring proper condition, storage, and replacement as needed.

• Assist with monthly beverage inventory counts, investigate variances, and ensure proper product handling.

• Maintain strong vendor relationships to ensure quality, consistency, and timely deliveries.

• Resolve vendor discrepancies promptly to prevent operational disruptions.

Guest & Member Relations

• Foster strong guest and member relationships through personalized, anticipatory service.

• Take ownership of guest concerns, complaints, and service recovery efforts, including follow-up via phone, email, or online reviews as appropriate.

Reservation Management

• Conduct daily reviews of upcoming reservations to ensure effective coordination between management, host teams, and guests.

• Manage reservations for Cimera Restaurant & Rooftop Bar, including large parties, VIP bookings, and special requests.

Operational Leadership & Floor Support

• Work floor shifts at Cimera Restaurant & Rooftop Bar as needed, providing hands-on leadership and service support.

• Assist the Director of Outlets and Senior Food & Beverage Manager with oversight of front-of-house managers and supervisors, ensuring smooth daily operations.

• Support the bar team with daily beverage program preparation, including batching, syrups, garnishes, and quality control.

• Assist with seasonal beverage development and training initiatives.

• Receive and organize beverage deliveries, ensuring storage standards are met and purchase orders are properly retained for accounting.

Administrative Support

• Assist with weekly administrative responsibilities including reporting, scheduling, POS audits, system updates, and operational documentation.

Cross-Department Collaboration

• Support interdepartmental initiatives as needed, including:

  • Resolving guest billing disputes in collaboration with Finance

  • Partnering with People & Culture on hiring and workforce development

  • Supporting Front Desk with guest amenities and service recovery efforts

• Minimum of 3+ years of leadership experience in a comparable high-volume food & beverage environment.

• Highly detail-oriented with strong organizational and problem-solving skills in fast-paced settings.

• Experience with hospitality POS systems such as Stay in Touch, Tabit, or similar platforms.

• Proven ability to lead, influence, and communicate effectively across departments.

• Strong passion for food and beverage trends, service excellence, and health & safety compliance.

• Demonstrated experience in staff coaching, performance development, and team leadership.

• Beverage inventory experience preferred (Bevager experience a plus).

• Experience managing vendor relationships, invoices, budgets, and purchasing forecasts.

• Flexible schedule required, including mornings, evenings, weekends, and holidays.

• Strong beverage knowledge including classic cocktails, spirits, wine, and beer.

• Ability to grasp, lift, carry, push, or pull up to 30 pounds.

• Ability to stand, walk, bend, and move quickly throughout the property for extended periods.

• Ability to kneel, crouch, climb, and perform routine physical tasks associated with restaurant operations.

All associates must maintain a neat, clean, and professional appearance in accordance with The Source Hotel standards.

• Bilingual or multilingual abilities are a plus but not required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.