Photo of Southland Casino Hotel, West Memphis, AR

Front Desk Agent

Southland Casino Hotel

1550 N. Ingram Blvd.
West Memphis, AR 72301

Casino y Hotel
Gestionado Por Delaware North
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Compensation: 15,00 $ a 17,00 $ por hora, Tiempo Completo

The opportunity

Delaware North Gaming is looking for friendly, outgoing, and customer-service focused a full-time Front Desk Clerks to join our team at Southland Casino in West Memphis, Arkansas.

Pay

$15.00 – $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

  • Weekly pay
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

  • Provide excellent customer service
  • Greet and register guests via a centralized registration system
  • Coordinate with housekeeping department as needed
  • Cash handling and accountability; maintain accurate paperwork as it relates to front office operations
  • Check and balance the daily figures, post room and tax charges on guest accounts

More about you

  • Good interpersonal communication skills in person and by phone
  • Must be able to multitask, function in a professional manner under pressure from guests and supervisors
  • Front desk or similar experience preferred
  • Previous customer service experience required 
  • No experience or diploma required

Physical requirements

  • Stand and walk for extended periods of time

Shift details

8hr shift
Evenings
Holidays
Weekends

Publicado 9 De Febrero De 2026

Southland Casino Hotel

Southland Casino Hotel, located in West Memphis, Arkansas, is a premier, full-service gaming and entertainment destination situated just 7 minutes from downtown Memphis. Following a $320 million expansion completed in 2022, the facility features a modern 20-story hotel tower and a massive 113,000-square-foot casino floor, transforming it from its original roots as a greyhound racing park into a Las Vegas-style venue. 

Casino and Gaming - Gaming Floor: The 113,000-sq.-ft. casino boasts 2,400 slot machines, 50 live table games, and a high-energy sportsbook.
Games Offered: Offerings include a wide variety of slots (ranging from penny to high-limit), blackjack, craps, roulette, and stadium gaming.
High Limit Room: Features 54 high-limit slot machines and six blackjack tables with $50+ minimum bets.
Racing: While focusing on the casino, it maintains its roots with simulcast horse and greyhound racing. 

Hotel Accommodations -
Tower: The hotel is a 20-story, blue-glass high-rise tower.
Rooms: 300 rooms, which include 60-70 suites and 12 penthouse suites.
Amenities: Rooms feature floor-to-ceiling windows, modern decor, and, in some, rain showers.
Pet Policy: Pet-friendly rooms are available.

Dining and Nightlife - Southland offers multiple dining venues ranging from casual to upscale:
PIgnite Steakhouse: An upscale dining experience.
The Kitchens: A large, buffet-style restaurant.
Other Options: The Fry House, The Grind, and Sports Bar &Lamp; Grill.Bars: Several bars are on-site, including the Chairman’s Bar, Charred Oak Bourbon Bar, and the Ignite Steakhouse Bar. 

Amenities and Services
Parking: A 5-story parking garage with 1,250–1,400+ spaces, plus valet parking.
Fitness Center: A 24-hour fitness center is available.
Events: Regular live music and entertainment are featured.
Safety: The facility is equipped with a comprehensive security program, including a weapons detection system. 

Southland Casino is owned and operated by Delaware North, a global leader in hospitality. 

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