Photo of Southland Casino Hotel, West Memphis, AR

Front Desk Agent

Southland Casino Hotel

1550 N. Ingram Blvd.
West Memphis, AR 72301

Casino & Hotel
Managed By Delaware North
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Compensation: $15.00 to $17.00 per hour, Full-Time

The opportunity

Delaware North Gaming is looking for friendly, outgoing, and customer-service focused a full-time Front Desk Clerks to join our team at Southland Casino in West Memphis, Arkansas.

Pay

$15.00 – $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

  • Weekly pay
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

  • Provide excellent customer service
  • Greet and register guests via a centralized registration system
  • Coordinate with housekeeping department as needed
  • Cash handling and accountability; maintain accurate paperwork as it relates to front office operations
  • Check and balance the daily figures, post room and tax charges on guest accounts

More about you

  • Good interpersonal communication skills in person and by phone
  • Must be able to multitask, function in a professional manner under pressure from guests and supervisors
  • Front desk or similar experience preferred
  • Previous customer service experience required 
  • No experience or diploma required

Physical requirements

  • Stand and walk for extended periods of time

Shift details

8hr shift
Evenings
Holidays
Weekends

Posted February 9, 2026

Southland Casino Hotel

Southland Casino Hotel, located in West Memphis, Arkansas, is a premier, full-service gaming and entertainment destination situated just 7 minutes from downtown Memphis. Following a $320 million expansion completed in 2022, the facility features a modern 20-story hotel tower and a massive 113,000-square-foot casino floor, transforming it from its original roots as a greyhound racing park into a Las Vegas-style venue. 

Casino and Gaming - Gaming Floor: The 113,000-sq.-ft. casino boasts 2,400 slot machines, 50 live table games, and a high-energy sportsbook.
Games Offered: Offerings include a wide variety of slots (ranging from penny to high-limit), blackjack, craps, roulette, and stadium gaming.
High Limit Room: Features 54 high-limit slot machines and six blackjack tables with $50+ minimum bets.
Racing: While focusing on the casino, it maintains its roots with simulcast horse and greyhound racing. 

Hotel Accommodations -
Tower: The hotel is a 20-story, blue-glass high-rise tower.
Rooms: 300 rooms, which include 60-70 suites and 12 penthouse suites.
Amenities: Rooms feature floor-to-ceiling windows, modern decor, and, in some, rain showers.
Pet Policy: Pet-friendly rooms are available.

Dining and Nightlife - Southland offers multiple dining venues ranging from casual to upscale:
PIgnite Steakhouse: An upscale dining experience.
The Kitchens: A large, buffet-style restaurant.
Other Options: The Fry House, The Grind, and Sports Bar &Lamp; Grill.Bars: Several bars are on-site, including the Chairman’s Bar, Charred Oak Bourbon Bar, and the Ignite Steakhouse Bar. 

Amenities and Services
Parking: A 5-story parking garage with 1,250–1,400+ spaces, plus valet parking.
Fitness Center: A 24-hour fitness center is available.
Events: Regular live music and entertainment are featured.
Safety: The facility is equipped with a comprehensive security program, including a weapons detection system. 

Southland Casino is owned and operated by Delaware North, a global leader in hospitality. 

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