Director of Spa

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at various destinations!
• Professional development and promotion opportunities!

About this job…

The Director of Spa is responsible for overall success of spa operations. Coordinates the delivery of all spa services while driving an exceptional luxury guest experience and maximizing financial results. 

What you’ll be doing…

• Responsible for leading the daily operations of the spa, including its programs, services, hours of operation, facilities and staffing
• Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations and reception desk
• As a department head, leads spa operational team to successfully execute all spa operations
• Strives to continually improve and exceed guest and employee expectations and maximize the financial performance of the department
• Manages Spa Sales and Marketing Strategy in collaboration with Director of Sales and Marketing and the Director of Marketing

  Creates and coordinates special services for groups including group gifts, amenities, turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation

  Develops and manages spa promotions 

  Ensures spa services are included in all property-related marketing and advertising

  Identifies and recommends new products and product enhancements to remain competitive in the market 

• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest and employee relations
• Selects vendors for spa retail operations and manages contractual agreements
• Oversees retail product research, product selection and purchasing, product display
• Manages supply inventories, purchasing, including uniforms
• Maintains cleanliness of spa and related areas and equipment
• Monitors and manages the payroll function for the spa operation and labor expense
• Develops and implements spa training procedures for all positions incorporating Forbes standards and luxury communications expectations
• Celebrates team member successes and promotes great place to work initiatives
• Coach employees in positive manner to collaborate cross departmentally to exceed guest expectations.
• Ensure positive communications within team and internally and externally
• Responsible for all daily communications from hotel resources to team; hold daily huddles to ensure team has required information to be successful.
• Know, maintain, and communicate hotel emergency procedures, inform and assist guests and operations in emergencies

Requirements…

Experience & Education: 

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area
• Experience with Stay n Touch preferred but not required

Communication:

• Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
• Strong administrative skills with intermediate experience with Microsoft Office systems
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand, sit, and walk frequently throughout the workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.