Front Office Manager

Seeking Front Office Manager with experience in full service hospitality.  Duties and responsibilities include:

Display exceptional knowledge of guest rooms and amenities

Complete injury/ incident reports for guests and employees

Be on the lobby during peak hours and special events. (7:30AM – 9:30AM, 4PM to 7PM)

Review arrivals and departures for special requests and billing notes

Complete MOD checklist on scheduled shifts

Review the credit check report and additionally authorize as needed.  Perform lock out if authorization declines

Ensure front desk agents complete the shift checklist

Verify room inspections are on pace

Review Out of Order/ Service rooms and verify if needed

Verify all amenities are submitted in Alice and are completed

Ensure room service orders taken at the front desk are entered per hotel standard

Complete annual reviews for designated associates

Participate in any off-site events

Attend Managerial meetings such as Behind the Scenes, Daily Stand Up, Standing Ovation, Safety

Schedule and host monthly meeting for Front Desk Agents and Night Auditors

Create and assign weekly trainings.

Schedule monthly office deep clean

Ensure lost and found items are appropriately logged and stored.  Storage to be cleaned out monthly

Ensure staff is adhering to all service standards and codes of conduct

Purchase gift shop and signature scent items

Purchase office supplies for hotel staff

Review financials on a daily/ weekly basis

Input forecast into Hotel Effectiveness

Schedule employees according to Hotel Effectiveness specifications

Review Daily Check in Hotel Effectiveness daily and address any potential overages

Communicate all special events to Front office staff

Source and participate in events that help promote Texican Court and all outlets

Schedule continuous staff training on liquor, beer, wine, and food

Ensure room service and amenities are delivered according to company standards

Have comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table, Actabl

Be proficient in Microsoft Word, Excel, and PowerPoint