Director of Rooms

As Director of Rooms at Practice Hospitality at Hilton Dallas Park Cities, you will own the end-to-end Rooms Experience—from first impression to final farewell. Reporting to the General Manager, you’ll lead Front Office / Guest Services and Housekeeping, ensuring that every stay reflects exceptional cleanliness, consistency, comfort, and care.

This role is deeply guest-facing and detail-driven. You are the steward of how the hotel feels to sleep in, wake up in, and return to—day after day. From room readiness and labor strategy to guest recovery and team pride, you’ll set the standard for what “great” looks like in the most personal part of the guest journey.

From check-in to check-out, from lobby greetings to perfectly turned rooms, you’ll bring structure, accountability, and heart to the daily rhythm of the property—ensuring the rooms division operates seamlessly, efficiently, and with intention.

In this role, you will:

• Lead, train, and support Guest Services and Housekeeping leaders, building teams grounded in hospitality, ownership, and pride of place

• Own room inventory readiness, cleanliness standards, and consistency across all guest accommodations

• Ensure daily rooms operations reflect Practice Hospitality standards for service, safety, sustainability, and presentation

• Oversee rooms labor strategy, scheduling, and departmental budgets with a balance of financial discipline and team care

• Partner cross-functionally with Engineering, Revenue, and Operations to deliver a seamless and reliable guest experience

• Establish and maintain systems, processes, and reporting tools that support rooms efficiency and accountability

• Lead guest recovery related to rooms concerns with empathy, urgency, and professionalism

• Bring calm, capable leadership to both the expected rhythms and unexpected challenges of hotel life

This is a role for a hands-on rooms leader who understands that guest trust is earned in the details—and that strong, supported teams create great stays. You’ll be a key part of the Hilton Dallas Park Cities leadership story, shaping how guests experience comfort, care, and consistency every single day.

Education and/or Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field strongly preferred

• Minimum 3–5 years of progressive leadership experience in hotel rooms operations (Front Office and Housekeeping)

• Demonstrated success managing labor, quality standards, and guest satisfaction within the rooms division

• Experience in boutique or lifestyle properties preferred

Specific Job Knowledge, Skills and Abilities

• Expert knowledge of hotel property management systems, revenue management, and reservation platforms

• Advanced understanding of hospitality financial controls, budgeting, and P&L management

• Exceptional leadership and team development skills with ability to motivate diverse teams

• Strong analytical skills with proficiency in forecasting, reporting, and data-driven decision making

• Outstanding communication and interpersonal skills with guests and team members

• Deep knowledge of housekeeping standards, room presentation, cleanliness protocols, and hospitality service excellence

Physical Demands

• Ability to work flexible schedules including evenings, weekends, and holidays as business demands require

• Capability to remain on feet for extended periods while conducting property inspections and guest interactions

• Comfort moving throughout all areas of the property including guest rooms, public spaces, and back-of-house areas

• Ability to lift up to 25 pounds and assist with operational tasks as needed

• Availability for emergency response and problem resolution outside of regular business hours

Job Type: Full-Time, Exempt

Supplemental Pay

• Bonus Incentive Plan (performance-based)

Benefits

• 401(k)

• 401(k) matching

• Cell phone reimbursement

• Dental insurance

• Disability insurance

• Employee assistance program

• Employee discount on hotel stays

• Flexible spending account

• Health insurance

• Life insurance

• Paid time off (available 90 days after start date)

• Vision insurance

• Hospital Indemnity insurance

• Eligible to participate in the Employee Referral Bonus Program

About Practice Hospitality

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate, and advocate. We deliver results for our owners because we respect individuality, value connection, and understand the impact hospitality has on community.

We are looking for someone who thinks big. At Practice Hospitality, we value creativity, emotional intelligence, problem-solving, and innovation. This is an opportunity to be part of a team that supports one another, holds themselves accountable, and leads with intention.

More than anything, we’re looking for good humans—people who care about guests, each other, and making every moment together meaningful, fulfilling, and fun.