Assistant Front Office Manager

Description

Crafting Moments of Warmth, Defining Refined Hospitality—Join Us as Assistant Front Office Manager at Park Hyatt Chicago

ABOUT US:

Nestled in the prestigious Gold Coast neighborhood, Park Hyatt Chicago is a Forbes Four-Star destination that exemplifies quiet luxury, intuitive service, and bespoke experiences. With panoramic views of Lake Michigan, our hotel is a sanctuary of art, design, and cultural sophistication tailored for the modern luxury traveler.

At Park Hyatt, we believe in the power of presence—of truly seeing and anticipating the needs of our guests. Our Front Office team is the heartbeat of that philosophy, offering a gracious welcome and a seamless departure while orchestrating memorable stays rooted in comfort, elegance, and service without pretense.

THE ROLE:

As Assistant Front Office Manager at Park Hyatt Chicago, you will serve as a vital leader in ensuring the flawless execution of our guest arrival and departure experiences. Supporting the Front Office leadership team, you will oversee a dynamic team of Bell & Door Attendants, Front Office Hosts, Communication Center Agents, and Concierge—all unified in their dedication to thoughtful, personalized service.

This role requires poise, precision, and a proactive spirit. You will manage day-to-day operations with a focus on Forbes-level service standards, ensuring every guest interaction reflects Park Hyatt’s legacy of excellence. Whether coordinating VIP arrivals, resolving service recovery needs, or optimizing front desk workflows, your leadership will help create a guest journey that feels seamless, intuitive, and exceptional.

You will also play a key role in mentoring and developing front-of-house talent, fostering a culture of learning, empathy, and high-touch hospitality.

Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

SALARY INFORMATION:

The salary for this position ranges from $51,600 to $61,800 annually. This range reflects the competitive compensation expected at Park Hyatt Chicago. Actual pay will be commensurate with experience.

BENEFITS:

• Health Insurance Eligibility: Available after 30 days of employment
• 401(k) Eligibility: Available after 30 days of employment
• 401(k) Matching Contribution: Eligible after 1 year of employment (limited match)
• Monthly Fitness Membership Reimbursement: Available up to a specified limit
• Qualified Parking & Transportation Tax Exemption: Subject to eligibility
• Paid Time Off & Holidays: Provided according to company policy

PERKS:

• Discounted Colleague Rate Room Nights: Available based on room availability
• Complimentary Room Nights: Offered based on availability
• Complimentary Meals: Available in the colleague dining room
• On-Site Bike Rack: Provided for colleague use

Requirements

• Experience: 3 years of progressive experience in a supervisory or managerial role in Front Office or Rooms Division operations, in a luxury or Forbes-rated environment
• Education: Degree in Hospitality or Hotel Management or CMT Program completion preferred
• Service Philosophy: A warm, authentic approach to guest service, grounded in emotional intelligence and discretion
• Luxury Acumen: In-depth understanding of luxury service delivery, brand standards, and Forbes Travel Guide expectations
• Leadership Presence: Engaging, approachable, and confident leader who leads by example and inspires excellence
• Communication: Refined communication skills, with the ability to navigate complex guest interactions and lead team briefings effectively
• Tech Fluency: Proficiency in Opera PMS or similar property management systems, Microsoft Office Suite, and digital concierge tools
• Problem Solving: Solutions-focused mindset with the ability to remain composed and resourceful under pressure
• Schedule Flexibility: Ability to work varied shifts including evenings, weekends, and holidays to meet business needs

Join Park Hyatt Chicago and step into a role where your passion for luxury hospitality is nurtured and celebrated. Be part of a legacy where timeless elegance meets thoughtful innovation—and where your career is elevated every day.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.