Assistant General Manager

The Assistant General Manager is responsible for the oversight, direction, and leadership of the daily operations of all hotel departments. This position develops, promotes, and executes actions in order to achieve the hotel’s goals for revenue, associate engagement, and guest service. You will be focused on optimizing each guest’s experience by living out our company purpose of “hospitality from our family to yours".

Job Responsibilities:

• Conduct daily property walks to ensure a clean, well-maintained, and guest-ready environment across all hotel areas.
• Oversee the daily operations of the hotel in partnership with the General Manager, ensuring adherence to brand standards and operational excellence.
• Hire, onboard, train, and coach associates to build a strong, service-driven team.
• Monitor and support team member performance, including conducting performance reviews, delivering correction action when needed and recognizing achievements.
• Perform basic accounting functions, including accounts payable, accounts receivable, bank deposits, petty cash, and night audit oversight.
• Handle human resources responsibilities such as recruitment support, associate relations, FMLA/leave tracking, EEO compliance, and maintaining confidential personnel records.
• Ensure compliance with all federal, state, and local employment laws as well as company HR policies.
• Create and maintain employee schedules, ensuring adequate staffing levels that align with business demands and labor budgets.
• Foster open communication among departments and ensure that associates are informed and engaged through regular team meetings and updates.
• Promote a culture of accountability, service excellence, and teamwork throughout the property.
• Coordinate closely with the sales and revenue teams to support sales efforts and implement rate and revenue strategies that maximize hotel profitability.
• Build and maintain strong relationships with guests, vendors, and community partners, handling escalated guest concerns with professionalism and urgency.
• Monitor and maintain the property’s online reputation through timely responses to guest reviews and feedback platforms.
• Ensure all departments follow safety, security, and emergency protocols, including OSHA standards, key control, and confidentiality of guest information.
• Ensure all associates maintain a professional appearance and comply with uniform and grooming standards.
• Respond promptly to all internal and external communication, including emails, voicemails, guest messages, and vendor inquiries.
• Participate in or lead department head meetings and serve as acting General Manager in their absence.
• Follow all company policies, procedures, and brand standards, and complete required safety training and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• Bachelor’s degree in Hospitality Management, Business, or a related field; equivalent work experience may be considered in lieu of formal education.
• Minimum 2 years’ experience as a Front Office Manager, Assistant General Manager, or equivalent leadership role in hotel operations.
• At least 3 years of hotel experience in a supervisory capacity, with well-rounded knowledge of front desk, housekeeping, and basic F&B operations.
• Brand experience with Hilton, Marriott, or comparable full-service hotels is preferred.
• Proven ability to lead teams, resolve conflict, and maintain a culture of accountability and guest service excellence.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests, associates, and senior leadership.
• Must be highly organized and capable of managing multiple priorities in a fast-paced environment.
• Proficiency in property management systems (e.g., Opera, OnQ, FOSSE, etc.) and Microsoft Office Suite (Excel, Word, Outlook).
• Must possess a valid driver’s license and reliable transportation.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as required by business demands.

Physical Demands:

• Must be able to lift, push, pull, or carry up to 50 pounds occasionally.
• Must be able to move throughout all areas of the hotel, including guest rooms, public spaces, back-of-house areas, and exterior grounds.
• Requires the ability to sit, stand, walk, bend, stretch, climb stairs, and reach throughout the shift.
• Must be able to perform repetitive tasks involving hands, wrists, and arms, including use of computers, phones, and standard office equipment.
• Requires visual acuity to review reports, read screens, inspect facility conditions, and observe guest and associate interactions.
• Must be able to work in a fast-paced, high-pressure environment and respond quickly to changing priorities.

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discount