Photo of Sanctity Hotel Rancho Cucamonga (Hilton Tapestry Collection), Rancho Cucamonga, CA

Hotel Guest Service Associate

Sanctity Hotel Rancho Cucamonga (Hilton Tapestry Collection)

12255 Base Line Rd
Rancho Cucamonga, CA 91739

Hotel de 68 Habitaciónes
Gestionado Por Globiwest Hospitality
Now Hiring: Guest Service Agent (GSA) – Active, Guest-Focused Role (Open Availability Required)
Compensation: Desde 17,50 $ por hora, Tiempo Completo
Open availability is required.

Front Desk Agent

Job Summary:
As a Front Desk Agent, you will be the first point of contact for guests, delivering outstanding service through check-in, check-out, and daily guest interactions. You’ll ensure a smooth and welcoming experience from arrival to departure. Some Night Audit shifts may be required, depending on scheduling. This is an active role and is not a sitting position. Open availability is required.

Responsibilities:

  • Greet guests, process check-ins and check-outs, and respond to guest inquiries

  • Handle reservations and guest requests efficiently and accurately

  • Maintain accurate guest records and process payments

  • Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction

  • Assist all guests and customers entering the hotel who need access to the Rooftop Bar or Durango Cocina restaurant, including greeting, verifying access when required, and providing clear directions

  • Assist with elevator access as needed to ensure smooth and secure guest movement throughout the property

  • Maintain an active presence in the lobby, remaining on your feet for extended periods while staying alert and ready to assist guests upon entry

  • Handle guest concerns calmly and professionally, ensuring prompt resolution and a high level of guest satisfaction

Qualifications:

  • Excellent communication and customer service skills

  • Prior front desk or hospitality experience preferred but not required

  • Familiarity with hotel PMS systems is a plus (PEP)

Publicado 5 De Enero De 2026

Sanctity Hotel Rancho Cucamonga (Hilton Tapestry Collection)


A Luxury Hotel Rancho Cucamonga

At the heart of Rancho Cucamonga, Sanctity Hotel emerges as a sanctuary where modern luxury meets elemental harmony. Inspired by the ancient philosophy of the five fundamental elements – space, air, fire, water, and earth – our hotel is a testament to balance and serenity, offering guests an oasis of tranquility and luxury for travelers seeking a retreat from the hustle and bustle. Our premier hotel combines the serene beauty of the California landscape with top-notch amenities, ensuring a stay that is both restful and rejuvenating.

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