Bell Attendant

To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.  To provide assistance & services for guests in order to ensure guest satisfaction. 

Responsibilities

• To assist in the transport and storage of guest luggage.
• To assist with guest packages.
  • transport to guest room
  • transport to guest meeting rooms.
• To properly "log" all trips originating from the "Bell Stand" on the Bell Activity Log.
• Responsible for a clean and "smart" appearance of uniforms and self.
• Knowledgeable about all Resort amenities.
• Proper posting of positions/locations.
• Assist guests with luggage when necessary
• Be able to give a warm and friendly welcoming to a guest “Welcome to Pacific Palms”, and consistently use the guest’s name.
• Escorting guests to room
• Be able to give room information ensuring proper operation of guest room facilities
• Able to work professionally under pressure
• Have property knowledge to give directions to guests
• Lift heavy objects up to 50lbs
• Be able to listen and respond to guest needs
• Assist guests with directions, getting transportation and have knowledge of local attractions and restaurants
• Keeping Storage area and office area clean and organized
• Keeping Bell Carts polished
• Assist Engineering in placing rain mats and caution signs out when rain starts
• Ensure cleanliness of Valet Drive and South Patio
• Delivering newspapers, Express Checkouts, Mail and packages to guest rooms upon request
• Answering phone to provide information
• Tags the baggage with the proper claim checks and gives the guest his/her claim ticket for the baggage.
• Unloads the baggage from the car or taxi and assists guests inside the Resort.
• Directs guests to the Front Desk.
• Calls taxi or shuttle for guests as needed
• Assists the Bell Captain with all luggage storage and retrieval
• Loads the baggage in the cars or taxis for departing guests, thanking them for choosing our Resort.
• Controls the traffic flow in and out of the Valet Drive
• Notifies the Front Desk of VIP arrivals whenever possible
• Any and all reasonable requests of management

Qualifications

• Must possess excellent verbal & written communication skills. 
• Must have good math skills. 
• Able to stand for long periods of time.
• Must be able to exhibit excellent face to face customer service skills. 
• Willing to work varied shifts and days.  
• Must have a professional attitude and appearance.  
• Must possess a Valid Driver's license 
• Excellent customer service practices
• Adherence to departmental and property standards and procedures
• Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staff