Business Process Architect

Pay

Minimum – Anticipated Maximum Base Salary: $95,900 – $129,400 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Lead end-to-end execution of business process transformation initiatives across key enterprise functions 
• Partner with senior leadership to align transformation goals with strategic priorities and roadmap 
• Identify and assess high-impact process improvement opportunities through analysis and stakeholder engagement 
• Design and implement future-state processes that reduce complexity, improve service delivery, and enable automation 
• Collaborate with cross-functional teams and oversee external consultants to ensure successful delivery of transformation projects 

More about you

• Bachelor’s degree in business administration, operations management, or a related field; master’s degree is preferred  
• Lean Six Sigma certification, Change Management certification, project or program management certification, and Business Process Management certification is a plus  
• Minimum of 10 years of experience in business process, transformation, operational excellence, or continuous improvement, with at least 5 years of experience in a leadership role  
• Demonstrated success leading large-scale, cross-functional process redesign and transformation initiatives with a proven ability to lead in matrixed environments and collaborate across business units and corporate functions  
• Familiarity with automation technologies such as RPA, workflow automation, and intelligent document processing as well as proficiency in process mapping or modeling tools such as Visio, Lucidchart, ARIS, or Bizagi  
• Understanding of change management principles and how to apply them to process and system transformation  
• Comfortable with enterprise analytics and performance measurement tools to monitor effectiveness and adoption 

Shift details

M-F
Days