Guest Service Agent

🌟 Be the First Smile Our Guests Remember 🌟

Guest Service Agent | Hampton Inn Asheville – Tunnel Road

Want to make a positive impact on our community while creating unforgettable guest experiences? Hampton Inn Asheville – Tunnel Road is the place to be!

Our mission is simple but powerful: deliver exceptional hospitality that not only delights our guests but also uplifts the Asheville community. As a Guest Service Agent, you are the heart and soul of our hotel—playing a vital role in shaping memorable stays and meaningful connections.

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🏨 About the Role

Every day, you’ll have the opportunity to:

• Welcome guests with warmth, professionalism, and a genuine smile

• Share recommendations that highlight Asheville’s vibrant arts scene, local businesses, and the beauty of the Blue Ridge Mountains

• Create a true “home away from home” experience for every guest

The positive energy you bring to each interaction turns into great reviews, repeat visits, and word-of-mouth recommendations—helping support local tourism and strengthen our community.

Your impact doesn’t stop at the front desk. We’re proud to be actively involved in community initiatives, volunteer opportunities, and charitable events, giving you the chance to make a difference both on and off the clock.

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💼 Technical Responsibilities

• Greet guests and manage efficient check-ins and check-outs

• Confirm reservations, assign rooms, and issue room keys

• Process payments accurately (cash, credit, debit, checks, and room charges)

• Assist guests during checkout, addressing any concerns or late charges

• Answer guest calls, take messages, and respond to questions or requests

• Coordinate with Housekeeping and Engineering to ensure rooms are guest-ready

• Provide information on hotel amenities, parking, and local attractions

• Monitor daily reports and ensure special requests are completed accurately

• Maintain and balance the cash drawer according to accounting procedures

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🎯 Job Qualifications

• At least one year of customer service experience, so you’re ready to hit the ground running 🚀

• High school diploma or equivalent required (hotel experience is a plus!)

• Fluent in English to communicate clearly and confidently with guests and teammates

• Able to think on your feet and find solutions when unexpected situations arise

• Comfortable using a computer (no worries if you’re not an expert—we’ll train you 💻)

• Friendly, approachable, and welcoming—we want guests to feel comfortable coming to you with any questions or concerns 😊

🎉Perks That Make Work Feel Like a Win 🎉

• Medical, Dental, and Vision insurance to help you take care of your health

• Critical Illness & Accident coverage (available for Full-Time team members)

• Paid Vacation so you can relax, recharge, and enjoy life

• Weekly pay with Direct Deposit—fast, easy, and convenient 💸

• Employee Referral Bonus Program—bring great people with you and get rewarded

• Hilton Employee Travel Program—see the world for less 🌍✈️

• Proud to be an Equal Opportunity Employer

• Committed to a Drug-Free Workplace