Assistant Manager Housekeeping

Job Description

Assistant Housekeeping Manager
Cheeca Lodge & Spa – Islamorada, Florida Keys

Join our award-winning team at Cheeca Lodge & Spa, a 4-diamond luxury resort in the heart of the Florida Keys. We are currently seeking a dedicated Assistant Housekeeping Manager to support the leadership of our housekeeping operations. This individual will play a key role in maintaining the exceptional cleanliness, service, and presentation of our guest rooms and public areas while supporting a high-performing team in a fast-paced hospitality environment.

Position Overview

Job Title: Assistant Housekeeping Manager
Reports to: Director of Housekeeping
Classification: Full-Time, Hourly / Non-Exempt

Key Responsibilities

Team Supervision & Daily Operations

• Assign daily tasks to Room Attendants and Housepersons, ensuring optimal coverage and productivity across all floors and resort areas.

• Perform room inspections to ensure cleanliness standards, guest readiness, and maintenance needs are consistently met.

• Coordinate closely with the Front Desk and Engineering teams regarding room status, maintenance requests, and VIP arrivals.

• Maintain compliance with safety and health regulations, including monitoring of storage areas, carts, and equipment.

• Train, coach, and mentor housekeeping staff, supporting a culture of accountability, positivity, and pride in service.

• Monitor inventory of cleaning supplies, linen, and guest amenities; assist in ordering and stocking supplies as needed.

Guest Experience & Quality Assurance

• Handle guest requests and service recovery professionally and promptly.

• Support the execution of deep cleaning schedules, room maintenance, and special cleaning projects.

• Ensure VIP rooms are properly prepared and amenities replenished.

Administrative & Reporting Duties

• Conduct daily briefings, communicate updates and goals to the team, and participate in monthly departmental meetings.

• Assist with maintaining accurate logs of room inspections, guest feedback, lost & found, and staff performance.

• Participate in ongoing departmental improvement efforts, including process enhancement, sustainability, and service innovation.

Requirements

Education & Experience

• High School Diploma or GED required.

• Minimum 3 years of experience in a housekeeping supervisory or lead role, preferably in a resort or luxury hotel environment.

Skills & Qualifications

• Strong knowledge of housekeeping operations and standards.

• Proficient in using hotel systems (PMS) and Microsoft Office Suite.

• Ability to multitask and remain calm under pressure in a fast-paced environment.

• Exceptional attention to detail and organizational skills.

• Strong interpersonal and communication skills; bilingual a plus.

• Ability to lead by example and support a team-focused culture.

Why Join Cheeca Lodge & Spa?

Our iconic resort is known for its lush 27-acre property, turquoise waters, barefoot luxury, and legendary service. As part of the Cheeca team, you’ll enjoy working in a beautiful environment with a supportive management team and opportunities to grow.

Full-Time Team Member Benefits Include: 401(k) with employer matching and immediate vesting after 90 days

• Company-paid Life, Short-Term and Long-Term Disability Insurance

• Resort Dining Discounts

• Complimentary Meals every Shift

• 401(k) with employer matching and immediate vesting after 90 days
• Medical, Dental, and Vision insurance.
• Paid Time Off 18 days