Banquet Manager

Job Description

The Banquet/Event Manager will oversee all aspects of a banquet function from set up to break down and be the point of contact for the meeting planner or host. The Banquet Manager must have previous banquet service and experience and possess outstanding leadership and guest service skills. The Banquet Manager is responsible for maintaining high standards of guest service, safety, and cleanliness, and be able to work flexible hours, weekends, holidays, and late nights. The Banquet Manager is to ensure that each guest has a positive experience from start to finish and that all expectations are exceeded.

Job Responsibilities

• Assist with hiring, development, scheduling and training of banquet staff
• Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
• Provide a two-way communication between the client and the banquets team
• Properly handle daily cash deposits
• Create a service first work environment
• Ensure that every dish presented is of the highest quality
• Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned
• Assign service-related tasks to servers
• Bus tables and assist with processing dirty dishes if necessary
• Anticipate supply needs for each event (China, glass, silver, equipment, etc)
• Ensure dining and buffet tables are properly prepared for service
• Communicate to staff if the kitchen staff is running out of any items
• Be able to open and pour wine at tableside
• Performing basic cleaning tasks as needed
• Fill in for absent staff as needed
• Greet all guests warmly with an appropriate greeting
• Understand and communicate products and services available at the Hotel
• Follow all company safety and security policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Anticipate and address guests' service needs
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards
• Requires carrying trays of food and bus trays of dishes up to 50 pounds, we well as push/pull a wheeled cart weighing up to 50 pounds.

Job Qualifications

• Prior experience food and beverage
• Prior guest service training.
• Knowledge of proper food handling.
• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Strong written / verbal communication skills.
• Positive, upbeat attitude / personality.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Proper food safety training and certification as described by law.
• Experience working with computers (MS Office/Google) / POS systems (Micros)
• Must have some familiarity of basic cooking skills
• Basic understanding of Audio and Visual equipment
• Must have valid driver's license