Events Manager

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

PRIMARY OBJECTIVE OF POSITION: 

The Events Manager is responsible for upselling, planning and executing social events, weddings, and small group bookings with guest rooms, ensuring an exceptional and seamless experience for clients and their guests. Acting as the primary liaison between clients and internal hotel departments, this role ensures that every event is flawlessly executed while upholding the hotel’s standards of excellence. The Events Manager will actively sell The Langham, Boston as a premier event venue, articulate the benefits of hosting at the hotel during site inspections, and maximize revenue by guiding clients through menu selections, ensuring F&B minimums are met, and enhancing event offerings.

With a strong focus on client engagement, revenue generation, and operational excellence, this role contributes to the overall success of the Catering & Events team by effectively managing event details while also maintaining a proactive sales approach.

RESPONSIBILITIES AND JOB DUTIES:

• Serve as the main point of contact for assigned events, managing logistics from initial planning through post-event follow-up.
• Develop strong client relationships through personalized service, creative solutions, and attention to detail.
• Conduct client meetings and walkthroughs to guide clients through menu discussions, space allocation, and event enhancements to maximize revenue and guest experience, in addition to finalizing event details, including timelines, room blocks, setups, menus, audiovisual needs, and vendor coordination.
• Upsell additional services, including private dining, enhancements, and luxury guest experiences and ensure all meeting space meet or exceed required food and beverage minimums to maximize revenue.
• Partner with internal departments—including Accounting, Banquets, Culinary, Front Office, Housekeeping, and Operations—to ensure seamless event execution.
• Oversee on-site event operations, ensuring all aspects meet client expectations and hotel standards.
• Handle last-minute changes and challenges with professionalism and efficiency.
• Oversee event billing, contract follow-through, deposits, and payments from contract signing through post-event reconciliation.
• Attend daily and weekly meetings, including BEO meetings, sales meetings, event overview and group pickup discussions.
• Ensure accurate forecasting and timely distribution of event details to relevant departments.
• Conduct site visits and entertain prospective clients and attend industry events as needed.
• Maintain compliance with hotel policies, safety regulations, and brand standards.
• Lead the coordination of social and wedding events, ensuring elevated service and attention to detail.

PHYSICAL DEMANDS:

• Digital dexterity, e.g., using a computer keyboard, computer/software applications
• Ability to stand, sit, reach, grasp, lift/carry, walk, climb, kneel, squat, bend, push/pull.

SPECIAL SKILLS REQUIRED:

• Strong personal performance standards and ability to work in a fast-paced environment.
• Excellent communication skills in both written and spoken English.
• Communicates openly and clearly, develops positive working relationships at all levels, and manages conflict effectively.
• Strong problem-solving skills, adaptability, and ability to manage multiple events simultaneously.
• Ability to read and interpret contracts, proposals, and event documentation.
• Confident decision-making and prioritization skills.
• Comfortable with electronic communication, in-person meetings, client entertaining, and occasional travel.
• Flexibility in work schedule based on business needs, including evenings, weekends, and holidays.

EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED:

• Bachelor degree in relevant discipline.
• Minimum 1 year of experience in luxury hotel event planning, social catering or wedding coordination
• Proficient in event management software such as Delphi, Microsoft 365 applications and Social Tables.

SALARY RANGE:

• $75,000 - $79,000 annually