Front Desk Agent - The Manner
Courtyard Tyler
7424 South Broadway Avenue
Tyler,
TX
75703
Position: Front Desk Agent
We are looking for a friendly, professional, and detail-oriented Front Desk Agent to join our team. The Front Desk Agent will be the first point of contact for guests and will be responsible for providing exceptional customer service, ensuring guest satisfaction, and performing a variety of administrative tasks.
Key Responsibilities:
- Greet and welcome guests as they arrive, ensuring a warm and friendly atmosphere.
- Check guests in and out of the hotel, ensuring that all registration details are accurately entered into the system.
- Handle guest requests, complaints, and inquiries in a timely, efficient, and courteous manner.
- Answer phone calls and respond to emails, providing information about hotel services, local attractions, and amenities.
- Maintain up-to-date knowledge of hotel services, policies, and promotions to provide accurate information to guests.
- Process payments, including credit card and cash transactions, while ensuring accuracy.
- Coordinate with other departments (housekeeping, maintenance, etc.) to address guest needs and resolve any issues.
- Monitor guest accounts for discrepancies and ensure that all charges are correct at check-out.
- Maintain a clean and organized front desk area.
- Assist with reservations, including handling cancellations, modifications, and special requests.
- Provide guests with directions, recommendations for local dining, attractions, and other services as requested.
- Follow all hotel policies and procedures, including safety, security, and confidentiality protocols.
- Prepare and distribute daily reports and ensure all front desk paperwork is completed accurately.
- Assist with other administrative duties as needed, such as maintaining guest records or handling group check-ins.
Skills & Qualifications:
- Previous experience in a guest-facing role, such as in a hotel or resort.
- Knowledge of multiple languages is a plus.
- Strong organizational and administrative skills.
- Ability to stand or sit for long periods.
- Must be able to lift up to 25 lbs occasionally.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Acerca de Courtyard Tyler
Welcome To Courtyard Tyler
Explore East Texas from our Tyler hotel
When visiting East Texas, you'll find convenience and comfort at the newly renovated Courtyard by Marriott Tyler. Centrally located off of Highway 69 our Tyler, TX hotel is close to the University of Texas at Tyler, downtown Tyler, Tyler Pounds Field Airport and area attractions in East Texas. Spacious accommodations include complimentary WiFi, a large work area, refrigerator, microwave, and luxurious bedding. Our Bistro, as well as an on-site Starbucks®, is great for catching up with friends and colleagues. Unwind in our indoor heated pool and whirlpool and stay fit in our fully equipped fitness center. For conferences and functions, our experienced staff will take care of the details and plan your event in one of our five meeting rooms that accommodate up to 260 guests. Whether it's a business trip or vacation that brings you to East Texas, you'll find luxurious accommodations at the newly renovated Courtyard Tyler.
Acerca de HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
