Assistant GM/Director of Rooms Operation

Why This Opportunity Shines…

• Insurance, Paid Time Off, and Holiday Pay from Day 1!
• 401(k) Enrollment After Just 30 Days!
• Enjoy Exclusive Hotel and Travel Discounts Worldwide!
• Unlock Professional Development and Promotion Opportunities!

About This Role…

Take full leadership of the hotel’s Room Division, focusing exclusively on housekeeping and front desk operations. Ensure seamless day-to-day management, setting the standard for exceptional guest satisfaction and associate performance. Collaborate with the hotel team to hire, train, and retain top talent within the Room Division, fostering a culture of excellence. Drive operational efficiency and service quality while maintaining a diverse, inclusive, and welcoming environment for both guests and associates. Prior front desk experience is required.

Your Key Responsibilities…

• Oversee all housekeeping and front desk operations, ensuring high standards of cleanliness, service, and guest experience.

• Recruit, train, and develop a skilled team in both housekeeping and front office functions.

• Anticipate guest needs and ensure exceptional amenities and service offerings are delivered consistently.

• Partner with management to maintain budgeted staffing and controllable expenses within the Room Division.

• Lead by example, motivating associates to embody company values and deliver superior service.

• Foster diversity, equity, and inclusion in all Room Division operations.

• Communicate effectively across departments to support seamless hotel operations.

• Address guest feedback promptly, resolving issues to ensure satisfaction.

• Uphold brand standards, professionalism, and emergency procedures across all Room Division areas.

What Sets You Apart…

Experience & Education:

• 3+ years in hotel management, ideally with the same brand.
• Background in sales and revenue management is a plus.
• Bachelor’s degree or equivalent experience required.
• Valid driver’s license necessary.

Communication Skills:

• Excellent verbal and written communication skills with a focus on diplomacy and problem-solving.
• Proficient in Microsoft Office systems.
• Ability to speak, read, and write in the primary workplace language.

Physical Requirements:

• Stand, sit, and walk throughout an 8+ hour day.
• Occasionally lift, lower, push, pull, and maneuver up to 30 pounds.

About First Hospitality…

Established in 1985 and headquartered in Chicago, First Hospitality is a pioneering hotel development, investment, and management company. We are committed to creating value through innovation and excellence. We champion diversity and inclusivity, fostering a collaborative and flexible work environment. As an Equal Opportunity Employer, we respect and value differences to meet the unique needs of our customers.