Concierge

Description

Crescent Hotels & Resorts invites you to embark on an exciting journey as a concierge for the spectacular Remi Hotel, a new build Autograph Collection. Nestled in the pulsating heart of downtown Scottsdale's Entertainment District, this 161-room gem combines classic western elements with bold, modern motifs, redefining the desert aesthetic and attitude. It’s five food and beverage outlets range from a 1940’s inspired café on the ground level to a seductive Miami-style rooftop pool deck and bar reflective of the orange groves of Morocco.

Picture this: A vibrant tapestry of live, work, and play, where the city's elite mingle with young professionals in a symphony of luxury and excitement. Weekends ignite into an electrifying party scene as the Entertainment District transforms into a playground for the glamorous and the adventurous.

Adjacent to the Remi Hotel lies the crown jewel of nightlife, the renowned Maya Day + Nightclub. By day, it's a sun-kissed oasis, beckoning with Vegas-style poolside parties. As twilight descends, it metamorphoses into a vibrant nightclub, drawing the world's most renowned DJs and performers to its stage.

We are committed to providing you with:

• Excellent compensation package.
• An exceptional benefit plan for eligible associates and your family members.
• 401K matching program for eligible associates.
• Discounts at our Crescent managed properties in North America for you and your family members.
• Discounts at Marriott properties worldwide for you and your family members.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent professional service while addressing guests wide range of requests including but not limited to creating stay itineraries that enable guests to reminisce on remarkable memories, arrange dining reservations, transportation services, local events & attractions, entertainment, deliveries, special occasion requests, tours and more.
• Achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and service standards.
• Listen to and analyze guests needs and provide anticipatory service to go above and beyond, personalizing along the way.
• Accommodate guest requests in person, over the phone, and through email in English.
• Process packages and mail as necessary.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assist guests in all inquiries in connection with hotel services, outlets hours of operations, key hotel personnel, directions and

REQUIRED SKILLS/ABILITIES:

• A minimum of one year experience as a hotel concierge is required.
• Knowledge of local and state attractions and hotspots highly preferred.
• Marriott brand and service knowledge is highly preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.