Golf Operations Manager

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Grand Casino Hinckley

Golf Operations Manager

DEPARTMENT:

Hospitality

REPORTS TO:

VP of Hotel, Resort and Retail

Create Experiences. Lead the Game. Inspire Every Swing.

At Grand National Golf Club, the Golf Operations Manager leads seasonal golf operations with precision, enthusiasm, and a love for the game. This role is perfect for a hands-on leader who thrives in the rhythm of the golf season—balancing Guest experience, team leadership, and operational excellence from the first tee-off of spring to the final putt of fall.

What You’ll Do

Seasonal Operations + Leadership

• Lead day-to-day golf operations during the active season, ensuring smooth tee times, excellent Guest service, and a welcoming clubhouse environment.
• Recruit, train, and supervise seasonal associates including Guest Service, Outside Service, and Beverage Cart teams.
• Maintain high professional standards of golf etiquette, terminology, and service throughout the course.
• Oversee course readiness and coordinate closely with grounds, hotel, and resort teams for seamless seasonal openings and closings.

Guest Experience + Service Excellence

• Deliver a memorable golf experience—greeting Guests, assisting with reservations, and resolving issues with professionalism and care.
• Manage check-ins, payments, and tee time coordination accurately and efficiently.
• Keep the clubhouse and beverage cart areas stocked, organized, and Guest-ready.
• Monitor course pace of play and step in to ensure timely and enjoyable rounds.

Business Operations + Retail Management

• Assist in developing and managing the seasonal operating budget, ensuring all functions operate within approved amounts.
• Oversee retail operations—maintaining product inventory, ordering merchandise, and tracking sales.
• Prepare daily cash reports, handle deposits, and maintain accurate records for seasonal activity.
• Manage clubhouse security procedures including key control, opening/closing duties, and cash handling.

What Success Looks Like

• Guests describe their experience as “exceptional” and return year after year.
• The golf season runs efficiently, with strong revenue performance and positive associate morale.
• Inventory, scheduling, and reporting are completed accurately and on time.
• The golf course and clubhouse reflect the professionalism and hospitality of Grand Casino.

You’ll Thrive If You…

• Love the game of golf and enjoy sharing that passion with others.
• Bring structure and calm to the high-energy pace of a seasonal business.
• Have strong communication and leadership skills that motivate others.
• Can shift gears easily balancing strategic oversight and hands-on service.

What You Bring

• High School Diploma or GED required.
• 3+ years of progressively responsible experience in the supervision and operation of a public or private golf course.
• Ability to obtain a Gaming Regulatory Authority (GRA) license and follow all applicable DGRs.
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Seasonal Rhythm

• Primary operational season: March through November (weather-dependent).
• Pre- and post-season preparation may include staff hiring, vendor coordination, budgeting, and facility readiness work.
• Flexible schedule required, including weekends and holidays during peak months.

#SR4