Photo of Hampton Inn Manhattan/Madison Square Garden Area - Herald Square, New York, NY

Front Office Manager

Hampton Inn Manhattan/Madison Square Garden Area - Herald Square

116 West 31st Street
New York, NY 10001-3401

Hotel de 136 Habitaciónes
Gestionado Por HHM Hotels
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Compensation: 70.000 $ por año, Tiempo Completo

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publicado 26 De Febrero De 2026

Acerca de Hampton Inn Manhattan/Madison Square Garden Area - Herald Square

At A Glance

Located in the heart of Manhattan, just one block from Madison Square Garden, this New York hotel is just a short walk from The Fashion Institute of Technology in New York’s Garment District. Visitors can stroll through Times Square or relax in Central Park. Catch a show on Broadway, climb the Empire State Building, or explore the shelves of the Metropolitan Library.

Guests will discover a warm, inviting setting and enjoy comforting amenities included in your stay. They can unwind in a clean and fresh Hampton bed® and wake up to Hampton’s free hot breakfast. We offer free tea or coffee at any time of the day in the stylish hotel lobby or re-energize in the modern fitness center.

  • Set in Manhattan, New York, within walking distance of Madison Square Garden
  • 136 guest rooms with accessible rooms availably
  • Multi-lingual staff
  • Bright and airy modern decor in cool, calm tones
  • Full renovation May 2017
  • Fully equipped business center

Acerca de HHM Hotels

An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.

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