Front Desk Supervisor

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:

• Highly competitive wages - An hourly wage of $24.
• An exceptional benefit plan for eligible associates & your family members
• RRSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts with Marriott properties for you & your family members.

Here is what you will be doing each day:

As a Front Desk Supervisor, you’ll support the Front Office Manager with hiring, training, coaching, and motivating the Front Desk team, while ensuring all required company training is completed. You’ll oversee daily front desk operations, step in to assist guests and team members as needed, and help create a smooth, welcoming experience that keeps guests coming back. From handling guest concerns with professionalism and sound judgment to leading the team during busy shifts or emergencies, you’ll set the tone for service excellence. You’ll also assist with scheduling, administrative tasks, and take the lead when the Front Office Manager is away.

Does this sound like you?

You’re a natural leader who stays calm under pressure and thrives in a fast-paced, guest-focused environment. You’re confident resolving concerns, making thoughtful decisions, and supporting your team so they can deliver their best work. You don’t shy away from administrative computer work or leading from the front line. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life and are ready to jump in wherever needed to keep operations running smoothly.

Job Requirements:

• Computer literacy Hotel
• PMS experience an asset
• Service oriented with an eye to supporting your internal guests
• Ability to thrive in a fast-paced hotel environment
• Excellent verbal & written communication skills
• Willingness to learn, develop & grow
• Numerical acuity and high attention to detail
• Comprehensive understanding of financial data, reporting, & basic arithmetic functions
• Ability to stand for long periods of time (up to 8 hours per shift)
• Professional presentation
• Must be willing to work overnights, holidays and weekends
• Able to perform other duties as required

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Hotel Front Desk Supervisory Experience

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Team Player: Works well as a member of a group (Preferred)

Motivations

• Preferred

  Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Experience

• Preferred

  2 years:

  Hotel Front Desk Supervisory Experience