Server

Description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Greet the guest, take all food and beverage orders.
2. Pre-bus tables in your station.
3. Maintain a clean dining area at all times.
4. Responsible for receiving all payments.
5. Performing necessary opening/closing and side work duties.
6. Prepare food items for guests such as dishing up oatmeal, soup, making toast, dinner salads, bread, etc.
7. Assist other servers with their tables.
8. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
9. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
10. Be a Team Player and encourage the teamwork attitude among staff.
11. Attends department and inter-departmental meetings.
12. Notify management of any pertinent information related to shift activities.
13. Be knowledgeable in all hotel emergency procedures.
14. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
15. Ensures total guest satisfaction.
16. Follow supervisor’s instructions and performs other duties as directed or assigned.

ESSENTIAL SKILLS

1. Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
2. Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
3. Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
4. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
5. Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
6. Ability to perform job functions with minimal supervision.
7. Ability to work cohesively with co-workers as part of a team.
8. Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
9. Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
10. Ability to understand and carry out instructions in verbal, written or diagram form.
11. Ability to understand Guests’ service needs.
12. Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
13. Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
14. Ability to interact with people, particularly in resolving complaints and problems.

SECONDARY JOB DUTIES

1. Assisting room service with orders, delivery and running the floors.

The Doubletree by Hilton Washington Dulles Hotel is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to lisa.pisone@dulleshilton.com or call 703-834-1981 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.