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Cage Supervisor

Desert Diamond Casino West Valley

9431 W. Northern Ave
Glendale, AZ 85305

Casino y Hotel
Gestionado Por Desert Diamond Casinos & Entertainment
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Tiempo Completo

Position Summary

Under direct supervision of the Cage Shift Manager, supervises Cage activities of the department by monitoring, performing, training, supervising the Cashiers, Machine Mechanics and Kiosk Fill Team Members.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs)
  • Applies fair and consistent supervision
  • Assists in hiring, termination, and disciplinary actions
  • Assists cashiers in buys and all even exchanges with the Cage area
  • Assist with the planning and budget preparation for the department
  • Plans and administers work schedules and assignments for direct reports
  • Assists Cashiers in reconciliation during opening and closing
  • Assists in training Cashiers, Machine Mechanics and Kiosk Fill Team Members of new/proper procedures of each window and cross-trains new team members
  • Assists in guests needs while supervising the Cashiers, Machine Mechanics and Kiosk Fill Team Members
  • Monitors the performance of direct reports, ensuring adherence to all TOGE and Departmental policies and procedures
  • Supervises Cage Cashiers, Machine Mechanics and Kiosk Fill Team Members and performs procedures to ensure transactions are properly completed
  • Completes daily deposits
  • Ensures balancing of all cash banks
  • Verifies daily soft count drop to main bank when cashier is unavailable
  • Monitor and maintains kiosk and ATM status and balances
  • Services Kiosk and ATM to include full balancing midpoint adjustments, adding or decreasing currency, and the overall upkeep of supplies and maintenance
  • Makes change for guests and exchange coin/chip for cash
  • Verifies cashier’s or Kiosk bank if a variance exists
  • Safeguards Casino assets
  • Maintains excellent guest and team member relations
  • Complies with federal cash reporting requirements
  • Troubleshoots coin and currency counting equipment problems
  • Monitors Cashiers, Machine Mechanics and Kiosk Fill Team Members training needs and provides feedback to Cage Manager
  • Contacts a team member of the Table Games pit to inform them of large casino chip transactions at the Cage
  • Completes End of Month Cash Inventory counts and reports for Cage Managers and Accounting
  • Initiates investigations of variances
  • Verifies daily paperwork for completion and accuracy
  • Completes Cashier, Machine Mechanics and Kiosk Fill Team Members annual performance review
  • Generates weekly work schedules of Cashiers, Machine Mechanics and Kiosk Fill Team Members
  • Orders supplies with Administrator
  • Cleans Jet Scans and other cage equipment when necessary
  • Maintains excellent communication with team members and Managers
  • Documents and informs Shift Manager of all incidents or disputes relating to guest, team member and inter-departments
  • Contributes to a team effort and accomplishes related results as required
  • Counsels and mentors cashiers on performance
  • Maintains a dependable work attendance record with extremely infrequent absences and/or lateness
  • Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guests at all times
  • Performs other duties as required

    • Minimum Qualifications

    Education And Experience

    High School Diploma or GED plus two (2) years of experience in the cash handling and customer service fields with responsibility of a $2,500 or more bankroll, one (1) of the two (2) years must have been in a supervisory capacity; or a minimum of one (1) year as a Cage Cashier with TOGE. Must be 18 years of age or older. No felony, theft, or stealing convictions. Candidate must pass a basic Bank Teller/Money Handling Test. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Knowledge and proficient in basic mathematics
  • Knowledge of cage operations and of applicable laws on cage operations
  • Knowledge of the Bank Secrecy Act, Anti-Money Laundering and Title 31 Regulations pertaining to the Casino Cage
  • Ability to become familiar with all cage functions and available to work all shifts
  • Ability to supervise staff
  • Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels
  • Skill in problem solving and sound decision-making
  • Skill in typing and 10-key operation
  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, and presentation software (such as PowerPoint)
  • Ability to provide presentations to a large group setting

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

    Work Environment

    Work is generally performed in the casino cage area with currency dust particles and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required.

    • Publicado 4 De Marzo De 2026

    Acerca de Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

    Acerca de Desert Diamond Casinos & Entertainment

    Desert Diamond Casinos & Entertainment offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. 

    Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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