Director of Operations

Pay

Minimum – Anticipated Maximum Base Salary: $151,800 – $204,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Attract, develop, and retain a high performing team.
• Oversee day-to-day operations with a focus on guest satisfaction.
• Manage client relationships in a manner that is responsive to client needs while being mindful to ROI.
• Review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Provide solutions to operational issues from top line sales to bottom line profit targets while delivering the best in class guest experience.
• Establish standard operating procedures for front of house associates, including ensuring FOH staff are delivering great quality service that exemplifies Patina Group.
• Ensure standard operating procedures in the back of house are followed to ensure the highest quality product is being delivered from our kitchen that follows food and menu specifications, food handling and food safety requirements, and receiving and storage procedures.
• Ensure team follows procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies).
• Lead by example by demonstrating the qualities that you expect from your high performing team.
• Directs the development and implementation strategy of operational requirements to ensure timely management and completion of critical tasks.
• Leads overall communication, alignment and coordination across multiple businesses to ensure interdependencies, risks, and opportunities are identified and appropriately actioned against.
• Demonstrates thought leadership and ability to “bring to life” compelling business cases which represent a strong value proposition by engaging the enterprise, multiple business lines, and brand of Patina Group.

More about you

• Minimum of 10 years’ experience as a Director of Operations or similar position in a large restaurant company with multiple locations and concepts. Catering experience is not a requirement, but would be preferred.
• College degree in hospitality or business management is preferred.
• Strong financial experience developing and managing P&L’s, able to monitor budgets and manage service and labor costs. Experience managing P&L’s for multiple locations with revenue of $100-150M (total)
• Experience working in a union environment and knowledge of California labor laws
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours, as needed.
• Must have strong communication, interpersonal, and leadership skills to deal effectively with all types of business contacts, employee affairs, and customers.
• Willing to commute within the major markets of our California footprint to provide regular presence within the operations
• Ability to navigate and utilize Microsoft Office Suite programs.

Shift details

Days
Evenings
Holidays
Weekends
Events