Guest Service Representative

Welcome to TownePlace Suites Leesburg, where every guest interaction is an opportunity to create lasting memories. Become the heart of our guest experience, ensuring each stay is seamless and welcoming from start to finish. If you’re passionate about delivering exceptional service and being the face of hospitality, this role is your gateway to career growth and personal fulfillment.

Why Join Us?

• Be part of a family-owned business that values genuine relationships and character.
• Immerse yourself in a collaborative culture rich with opportunities for career advancement.
• Enjoy a comprehensive benefits package tailored to your well-being and professional development.

Key Responsibilities

• Welcome guests with a warm smile and ensure a smooth check-in and check-out process.
• Assist with reservations and respond promptly to inquiries with professionalism and courtesy.
• Serve as a local expert, providing recommendations on dining, shopping, and entertainment.
• Maintain a clean and organized front desk area, ensuring a welcoming environment.
• Handle guest concerns with empathy, ensuring satisfaction and memorable experiences.
• Log and address guest feedback, collaborating across teams to exceed expectations.

What We Seek

• Minimum of 1 year in customer service, preferably within the hospitality industry.
• Exceptional communication skills with a friendly and professional demeanor.
• Proficient in computer systems, with the ability to multi-task in a dynamic environment.
• Reliable and punctual, with a team-oriented attitude and commitment to guest satisfaction.
• Flexibility to work varied schedules, including weekends and holidays.

Physical Demands

• Ability to occasionally lift items up to 25 pounds.
• Extended periods of standing, walking, and other physical activities throughout the shift.
• Manual dexterity to operate front desk equipment efficiently.
• Capable of maintaining composure and professionalism under pressure.

Benefits For Full-Time Employees

• Paid Time Off: 2 weeks vacation and 4 sick days in your first year.
• Comprehensive health, dental, and vision insurance.
• 401(k) with employer match.
• Exclusive global hotel discounts.
• Paid volunteer time and lifestyle discounts.

Join us at TownePlace Suites Leesburg, where your potential meets a world of opportunities. Elevate your career in an environment that values kindness, respect, and shared success.