Photo of Residence inn by Marriott Danbury, Danbury, CT

Operations Supervisor

Residence inn by Marriott Danbury

22 Segar Street
Danbury, CT 06810

Estancia Prolongada
Gestionado Por HHM Hotels
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Compensation: 20,00 $ a 25,00 $ por hora, Tiempo Completo

Opportunity: Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Potential Career Path

Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

  • Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.

  • Coordinate with department managers when necessary to ensure optimal functioning of the hotel.

  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

  • Monitor and maintain the front office systems and equipment to ensure optimum performance.

  • Supervise night audit functions, and perform audit in absence of the night auditor.

  • Be aware of emergency procedures and take full responsibility in emergency situations.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publicado 12 De Marzo De 2026

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Our Hotel

Providing easy access to many recreational and business destinations including Western Connecticut State University, Danbury Hospital, Boehringer Ingelheim, United Technologies and Pitney Bowes, our extended-stay hotel is the perfect home base for business travelers and vacationers alike. Before guests explore some of the local attractions, they can get a good night's sleep inspired by our luxury bedding. For breakfast, we invite our guests to give themselves a break and enjoy some of the hearty and healthy options offered at our complimentary breakfast buffet. Whether in town for business or pleasure, travelers will appreciate the conveniences and thoughtful amenities of the Residence Inn Danbury.

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An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.

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