Banquet Houseperson

Description

JOB OVERVIEW

Responsible for setting up, refreshing and cleaning banquet rooms. Responsible for providing efficient, personable and professional service to the banquet guests by completing duties as assigned.

ROP: $22.50/hour plus gratuities

REPORTS TO

Banquet Captains and Management

WORK HOURS

Crew members will be required to work day and/or evening shifts and possibly some graveyard shifts, both weekdays and weekends as business dictates.

EDUCATION/EXPERIENCE

1. High school graduate. Some college preferred.
2. Food Handlers Certification Required

LANGUAGE SKILLS

1. Ability to read, comprehend and write simple instructions, correspondence and memos.
2. Ability to communicate verbally (including heavy telephone contact) with Guests, management and co-workers.

COMPUTER SKILLS/EXPERIENCE

1. Must have at least 2 years computer experience in Microsoft Word and Excel in Windows.
2. Must be able to type 50+ wpm.

MATHEMATICAL SKILLS

1. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
2. Ability to compute rate, ratio and percent.

ESSENTIAL SKILLS

1. Ability to understand Guests’ service needs.
2. Ability to be well organized, maintain concentration, prioritize and complete all work assigned.
3. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
4. Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations.
5. Ability to perform job functions with minimal supervision.
6. Ability to work cohesively with co-workers and other departments as part of a team.
7. Ability to adhere to posted work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
8. Ability to plan, prioritize and organize work.

ESSENTIAL QUALIFICATIONS

1. Must be able to lift and carry a minimum of 50 pounds for a minimum of 300 feet.
2. Must be able to push or pull carts or equipment weighing 50 pounds or more.
3. Must be able to understand directions given to him/her.
4. Must be able to satisfactorily communicate verbal English with guests, management and co-workers.
5. Should be able to read and write the English language.
6. High school graduate preferred.

ESSENTIAL SKILLS

1. Ability to understand Guests’ service needs.
2. Ability to be well organized, maintain concentration and think clearly when providing service to Guests.
3. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
4. Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations.
5. Ability to perform job functions with supervision.
6. Ability to take direction from supervisors and managers.
7. Ability to adhere to posted work schedule and arrive on time in a neat and alert condition and impeccable uniform.
8. Ability to work cohesively with co-workers and other departments as part of a team.

ESSENTIAL JOB FUNCTIONS

1. Responsible for moving tables, chairs, staging and any other banquet equipment with proper use of hand trucks, carts and dollies in a safe manner.
2. Set up banquet rooms exactly as the contract states: this includes chairs, tables, staging, skirting of tables, water stations, buffets, etc.
3. Responsible for the breakdown and storage of furniture and equipment upon completion of banquet catering functions. This includes cleaning and vacuuming meeting rooms.
4. Treat guests with courtesy, friendliness and respect and provide responsive service.

ECONDARY FUNCTIONS

1. Perform cleaning and general maintenance duties of all banquet function rooms, equipment, and public areas. Follow maintenance program and cleaning schedule.
2. Provide porter service to the guests as required.
3. Notify management of any pertinent information related to shift activities.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Frequently.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Occasionally. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Occasionally.

CLIMBING: Rarely.

LEG/FOOT USE: Occasionally.

REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Rarely.

LIFTING/CARRYING: Frequently lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.

SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone.

HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone.

VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances. Color vision required.

WORKING CONDITIONS

Safety Requirements: none required

Exposure to chemicals, noise, vibrations: Exposure to basic cleaning supplies; moderate noise conditions of a busy office with office equipment; occasional exposure to noise of kitchen.

Operation of equipment/tools/vehicles: Equipment to include computers and printers, 10 key calculator, telephone, fax, copier, etc.

Work is mostly indoors, protected from weather, but not necessarily inside temperature changes. Some work is outdoors and/or at off-site facilities.

Competitive benefit package offered: full medical/dental/vision/401K with 4% ER match, Life plus additional supplemental, PTO ( paid time off), great hotel travel discounts!

The Hilton Woodland Hills/Los Angeles provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to maribelp@hiltonwh.com to let us know the nature of your request.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Ordinance and the California Fair Chance Act.

Qualifications

Customer service experience a plus

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
• Team Player: Works well as a member of a group (Preferred)

Motivations

• Preferred

  Self-Starter: Inspired to perform without outside help

Education

• High School (Preferred)

Licenses and Certifications

• Preferred

  CA Food Handler

Skills

• Teamwork (Advanced)

Experience

• Preferred

  1 years:

  Customer service experience a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.