Guest Service Agent
Hilton Charlotte Uptown
222 East Third Street
Charlotte,
NC
28202
Description
The Hilton Charlotte Uptown is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Uptown, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team.
Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay.
Guest Service Agents will assist guests with a warm welcome and ensure guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton OnQ system and assisting guests with any other inquiries or needs that may arise.
This position requires shift availability for AM shift (7am-3pm) and PM shift (3pm until 11pm). Shifts are scheduled during weekdays and weekends.
- Required ability to use computers, Hilton PEP training is provided
- Excellent interpersonal & communication skills
- Ability to address guest needs and exceed guest expectations
- An energetic personality
Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request.
Qualifications
Prior front office hotel experience preferred
Behaviors
- Team Player: Works well as a member of a group (Preferred)
- Enthusiastic: Shows intense and eager enjoyment and interest (Required)
Motivations
-
Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Education
- High School (Preferred)
Skills
- Multi-Tasking (Some Knowledge)
- Decision Making (Some Knowledge)
- Customer Service (Intermediate)
Experience
-
Required
Prior front office hotel experience preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Acerca de Hilton Charlotte Uptown
Are you looking for your next home? Read all about our hotel below:
At A Glance
Travelers enjoy central location and superior amenities of Hilton Charlotte Uptown. The hotel offers easy access to the Charlotte Convention Center via a covered walkway, and complimentary access to the YMCA which is also connected to the hotel. There is a LYNX light rail stop just outside the hotel offering guests a convenient way to get around the beautiful city of Charlotte.
- Connected to the YMCA with an Olympic-sized lap pool and fitness equipment
- Lobby Atrium with Avis car rental, barber shop and gift shop
- 30,000 sq. ft of flexible event space including a Grand Ballroom
- Coastal Kitchen serving locally sourced Carolinas fusion cuisine
- Executive Lounge with complimentary breakfast, snacks and drinks
Acerca de Stanford Hotels Corporation
Are you looking for your next home? Read all about our company below:
Big thinking. Local results.
The Stanford Hotels Group owns and operates all their hotels with a highly specialized approach to property development. Our focus on development helps to realize potential. We see each property and its many nuances and create solutions to maximize its performance. Our development and management style equips us to focus on high profile, full-service franchise brands as well as other projects that leverage our collective experience. From real estate development to food and beverage – this depth of knowledge grows full service, successful hospitality brands. Hilton and Marriott trust us because of our solid operational infrastructure and consistently high performing track record.
We are headquartered in San Francisco where we oversee properties throughout the country.
An Invitation to Grow.
Our passion lies in realizing potential, both in people and in our projects. Our people are our engine; they are the spirit of our company, and our greatest asset. An employment opportunity with the Stanford Hotels Group means there’s a management team who cares about your personal and professional advancement, and who will make sure you are able to grow through both day-to-day and long-term participation in our company’s operations and success. Our scholarships program for employees with students in college is one great example of the way we support our team. By making it easier for our families to raise educated kids, we know we’re offering our staff an invaluable gift, and one that allows them to worry less and grow more.
Culture
Our passion is our people. Our people are the spirit of our company and our greatest strength. Our goal is to represent the community around us. We embrace inclusivity and celebrate diversity. We support our differences and what makes each of us unique. We are committed to inclusive hiring practices, company policies and a diverse workplace where everyone feels represented.
