General Manager

About the Property

Hampton Inn Manhattan- 35th St/Empire State Building is moments from the Empire State Building, Times Square, Broadway, Macy's, and Penn Station. LaGuardia Airport is a 20- minute drive and JFK Airport is a half-hour away. 

The Opportunity

We are seeking an accomplished, guest-obsessed Hotel General Manager to lead all aspects of hotel operations and drive exceptional performance at our 35th Street property. This is a high-visibility leadership role within a landmark location, offering the opportunity to shape culture, elevate the guest experience, and deliver strong financial results in one of the most competitive hotel markets in the world.

What You'll Do

• Lead, inspire, and develop a high-performing team across all departments — Front Office, Housekeeping, Sales, Engineering, and Finance
• Drive RevPAR growth and market share by partnering closely with Revenue Management and Sales teams
• Champion an exceptional guest experience that consistently earns top scores on brand quality audits and guest satisfaction surveys (GSS/SALT)
• Own the property P&L — manage budgets, control costs, and identify opportunities to grow revenue
• Foster a culture of accountability, recognition, and continuous improvement
• Build strong relationships with Hilton brand partners, ownership, and the local New York business community
• Ensure full compliance with Hilton brand standards, local regulations, and health & safety requirements
• Oversee capital project planning and execution in coordination with ownership
• Represent the hotel as an ambassador in the Manhattan community

What We're Looking For

Required:

• Minimum 3–5 years of experience as a Hotel General Manager  at a  branded hotel
• Proven track record of achieving financial targets and improving guest satisfaction scores
• Strong operational command across Rooms,  and hotel support functions
• New York City hospitality market knowledge is a significant advantage
• Hilton brand experience (Hampton Inn or comparable Hilton brand) is preferred
• Bachelor's degree in Hospitality Management, Business, or a related field; equivalent experience considered

You Are:

• A natural leader who builds teams people want to be part of
• A data-driven decision-maker who can read a P&L as fluently as a guest review
• Calm and solutions-oriented under pressure in a fast-paced, 24/7 environment
• A communicator who earns trust across ownership, staff, brand partners, and guests alike
• Deeply committed to Hilton's culture of hospitality and inclusion

What We Offer

• Competitive base salary commensurate with experience
• Generous bonus opportunity
• Comprehensive benefits package including medical, dental, vision and 401(k)
• Hilton Team Member Travel Program — discounted stays at Hilton properties worldwide
• Opportunities for growth within the Hilton portfolio
• The energy and opportunity that only a New York City property can offer

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete required employment eligibility verification form (Form I-9) upon hire.

Wage transparency: Salary range $130-140K annually