Food and Beverage Manager

Description

The Food & Beverage Manager is responsible for establishing a passionate and creative F&B culture at Watermark Beach Resort, setting strategic direction and managing the daily operations of all outlets and banquet operations. This position is ultimately responsible for the quality of service provided throughout the resort’s Food and Beverage Operation.  In this role, you generously share what you know and transfer issues into constructive opportunities.  Working along side the Executive Chef, your talents and experience will be cross-utilized in different outlets throughout the Food & Beverage Department including banquets, 15 Park Bistro and the pool bar. The Food & Beverage Manager reports directly to the hotel General Manager.

The Food and Beverage Manager responsibilities include:

• Supports and oversees all Food and Beverage outlets at the resort, while working closely with other departments to ensure we deliver an elevated guest and owner experience.
• Ensures effective team hiring, training, development, promotion and continuous improvement through coaching and development of learning systems.
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
• Demonstrate professional and positive image to guests and colleagues at all times, including maintaining a high standard of professional appearance and hygiene at all times for yourself and all food and beverage colleagues.
• Work closely with the Executive Chef and the culinary team to maximize the guest experience
• Take a lead role in ensuing the concept of the outlets is brought to life
• Ensure all menus are accurately costed, engineered and designed according to the strategic F&B vision of the resort
• Full understanding of colleague engagement and implements procedures to increase colleague’s satisfaction
• Develop procedures that enhance the Food and Beverage operation as a whole
• Effectively maintain inventory of venue operating supplies
• Develop and implement creative strategies for revenue enhancement and cost containment
• Develop and recommend the budget, marketing plans and objectives and manage within those approved plans.
• Responsible for maintaining a high energy, positive, and professional appearance
• Plan, coordinate & manage special events and holiday functions as well as training junior leaders in how to successfully carry them out
• Resolve guest complaints and maintain a high level of Food and Beverage experience and service
• Responsible for correct billing and implementation of accounting procedures in all areas.
• Wine, Beer and Spirits knowledge in an upscale service environment is essential
• Ensure receipt and accurate flow of communications between shifts and teams
• Be aware of what happened in the prior shift and clearly convey happenings for the next.

Qualifications

This is a full time senior management position that requires flexibility, and the ability to work any shift time, weekends and holidays when required.

• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge, including a working knowledge of point of sale systems
• Candidates should be extremely detail oriented and organized
• Candidates should possess proven leadership skills, including an understanding of the employment standards act
• Candidates should possess strong food and beverage knowledge. Beverage knowledge should include wine, spirits and beer as well as non alcoholic beverages
• Hotel experience and a thorough understanding of both restaurant and banquet service
• Must possess the following strengths: high energy, entrepreneurial spirit, self starter, motivational leader, effective communicator, and effective in providing exceptional customer service.
• Previous experience as a Food and Beverage Manager, Banquet Manager or Restaurant Manager is required

Benefits

• Company events
• Free on-site parking
• Friends & Family rates
• Full Benefits package including dental, medical and life insurance
• Discounts with tenants located inside the Watermark Beach Resort