Assistant General Manager

POSITION PURPOSE

The Assistant General Manager is responsible for assisting the hotel General Manager with the successful operation and administration of all hotel departments to include: front office, housekeeping, engineering and food and beverage.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable

Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities:

• Understands and abides by all safety protocols.
• Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
• Performs other duties as assigned.
• Maintains positive guest relations at all times.
• Create and execute department strategies that will drive the hotel to exceed guest satisfaction, cleanliness standards and revenues.
• Work collaboratively with all supervisors and managers to continually enhance and advance the hotel’s goals and operations.
• Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department.
• Anticipate guests’ and employees’ needs and respond promptly.
• Ensure that the guest experience is pleasant and positive from arrival through departure.
• Analyze GSA scores and comments; enhance current strategies and develop and execute action plans to eliminate deficiencies.
• Responsible for all property based human resources and accounting functions; work closely with the corporate office to ensure that all human resources and accounting policies and procedures are followed.
• Work closely with managers and supervisors to develop them both personally and professionally.
• Maintain complete knowledge of all operations department policies/service procedures.
• Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements.
• Complete daily walk-through of all operations department areas observing the following and instruct designated personnel to rectify any organization deficiencies:
  • Staffing - numbers, appearance, attitude
  • Operational cleanliness and maintenance
  • Service - appearance, merchandising, attitude
• General crispness, quality and consistency of operation
• Storage areas - organization, cleanliness, inventories and care of equipment
• Review and respond to daily operational demands as it relates to the hotel.
• Conduct and/or participate in Daily Line ups as well as Departmental meetings.
• Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines.
• Ensure that employees comply and abide by the employee standards of conduct at all times.
• Ensure that all employee and management reviews are done in an efficient and timely manner.
• Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate.
• Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Directly contact respective personnel and relay any deficiencies that are to be corrected.
• Ensure that guest requests are accommodated expediently and courteously.
• Prepare the monthly forecast numbers for payroll budget and expenses.
• Prepare monthly, quarterly and yearly financial forecasts for operations departments.
• Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels.
• Ensure that an accurate inventory is completed at least twice a month pertaining to housekeeping and front office amenities and supplies, standard guest room items, linen, food and beverage items, etc.
• Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor.
• Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are a part of an effective preventative maintenance program.

SKILLS AND ABILITIES

Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills, and abilities.

Certificates & Licenses: Responsible Alcohol Beverage Service Certification required. Food Handlers Certification (If applicable).