Operations Supervisor
Homewood Suites by Hilton Tampa-Brandon
10240 Palm River Road
Tampa,
FL
33619
Opportunity: Operations Supervisor
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
Your Growth Path
Front Office Manager – Assistant General Manager – General Manager
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Supervise night audit functions, and perform audit in absence of the night auditor.
Be aware of emergency procedures and take full responsibility in emergency situations.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
- Perform other duties as requested by management.
Your Background and Skills
- Associate or Bachelor’s degree preferred.
- Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Acerca de Homewood Suites by Hilton Tampa-Brandon
Westfield Brandon and the fairgrounds nearby
We're off I-75, a mile from Westfield Brandon mall shops. Many dining options are close by along Highway 60, and you can enjoy free breakfast and complimentary evening socials here. Casino Tampa and the Florida State Fairgrounds are 10 minutes away, and downtown Tampa and The Florida Aquarium are nine miles from us. WiFi's free, and we're pet-friendly!
Acerca de HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
