Director of Catering

Guest Satisfaction

Leadership

…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

Building Relationships

…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.   

• Conducts one on one meeting with Catering Sales Managers and Convention Services to ensure their ongoing development.
• Manages lead processes for to ensure prompt and thorough response to inquiries.
• Administers Catering Sales Smart Goals.
• Uses opportunities to promote individual and team successes. 
• Always applies the principles of trust, honesty, respect, integrity and commitment.
• Attends Morning, Daily BEO and Departmental Meetings, representing Catering and Convention Services.
• Recognizes and celebrates team successes.
• Balances the interest of one’s own group with the interests of the organization.
• Facilitates beneficial resolution of team conflict.
• Uses team member diversity to its fullest extent to achieve business success.
• Encourages others to share their points of view even if different from his/her own.
• Shares relevant information to help others understand and support business objectives.
• Uses technology effectively to communicate and influence throughout the organization.
• Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual

Managing Work Execution

…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.

• Consistently meets/exceeds personal revenue production goals
• Approves Local Catering bookings  to ensure Catering Managers are maximizing revenue opportunities without displacing business 
• Approves Local Catering space releases in accordance with the stated policies 
• Develops strategic action plans and establishes “Measuring Sticks” with Catering Sales & Convention Service Managers   
• Manages completion of new projects as they arise
• Participates in setting team direction or goals.
• Seeks out others for information, support, guidance and assistance.
• Develops and uses systems to organize and keep track of information.

Generating Talent

….Proactively identifies and develops talent within the organization

• Hires the best people available from inside and outside the Hotel. Hires for talent, diversity and balance of skills. Supports interviewing tools to ensure hiring decisions are based on the candidate’s job-related talent, skills and competencies.  Maintains succession planning.
• Develops implements and maintains departmental orientation and training certification programs for employees to receive the appropriate new hire training to successfully perform their job.
• Manages employee progressive discipline procedures for areas of responsibility.  Ensures each hotel’s policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures 
• Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Actively solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns.  Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention.  Brings issues to the attention of DOSM and Human Resources as necessary.
• Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility.  Maintains an on-going employee recognition program.

Organizational Learner

Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area. 

• Attends different departmental Line-up meetings and communicates information 
• Communicates all relevant market news to the Catering Department
• Supports Public Relations’ initiatives  
• Review catering sales strategies and provides feedback 
• Updates SOP’s as needed with DOSM
• Acts independently to improve and increase skills and knowledge.
• Demonstrates an awareness of personal strengths and areas for professional improvement.
• Shares learning, innovations, and best practices with others.
• Is willing to learn from others.
• Performs all technical/procedural requirements of the job.
• Uses current best methodologies to manage smaller scale projects.
• Understands revenue management functions and account profitability.

 KNOWLEDGE, SKILLS & ABILITIES

Experience  

Skills and Knowledge

 PHYSICAL DEMANDS

 Frequent walking, standing, sitting, hearing, talking, smiling.  Lifting, pushing and pulling of objects weighing up to ten (10) pounds.

EOE/AA/M/F/D/V