Slot Assistant Manager (6312)

Summary

This position is responsible for leading the daily operations of the Slot Department to ensure all customers receive proper customer service, setting the tone for the shift, training department staff, and ensuring all slot machines and equipment comply with established standards. Influences the team to support organizational goals by fostering a positive, productive culture. Manages performance enhancing and honing existing skill sets and hold team accountable to all violations. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistently performing our service expectations of: Welcoming, Proactive, Seamless, Personalized, and Valued.
• Perform headcounts.
• Prepare jackpot and daily reports along with corresponding emails.
• Read and record all progressive meter readings. (MICS (k) in-house progressive gaming machine standards).
• Must correct and ensure accuracy of daily meter readings.
• Ensure all Slot Personnel are adhering to all Casino and department policies.
• Perform overrides through the system when needed. (MICS (d) jackpot payout standards and (n) cash out tickets).
• Plan, organize, and execute daily functions to maintain each individual shift based on business demands.
• Exercise urgency and ability to multitask and prioritize tasks.
• Hold oneself to a high standard of ensuring the success of the department/organization and the safety of  Team Members and guests.
• Acting on behalf of the organization with integrity and professionalism.
• Must adhere to and enforce Title 31/ Anti Money Laundering violations.
• Conduct informative pre-shift meetings, ensuring team members remain informed of all relevant information.
• Observe and identify equal workload distribution amongst front-line team members.
• Meet and adhere to department expectations set by Management.
• Remain supportive of the team during heavy business volumes, establishing a cohesive team dynamic.
• Communicate problems and concerns to other Casino employees through the chain of command.
• Monitor and ensure that all employees are using the radios properly.
• Assume administrative responsibilities as assigned by the Department Manager.
• Must have knowledge of Casino Marketing concepts and procedures to ensure the highest level of service.
• Must understand and be able to apply and explain the Gaming Rules of Spotlight 29 Casino.
• Excellent communication skills coupled with a high degree of stress tolerance during normal and peak periods.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors, and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned by Management.
• Able to make difficult decisions in a fair and honest manner in the best interest of the organization.
• Maintain open lines of communication with Slot Department Managers, Slot team members, and all other personnel.
• Continually coach and support Team Members to ensure they have the skills, tools, and resources to successfully complete their jobs, including the delivery of the Five Star Experience expectations.
• Discipline employees when needed through the Spotlight 29 guidelines.
• Team Member performance management. Identifying knowledge gaps and addressing them appropriately and proactively.
• Directly address and resolve personnel/guest matters.
• Resolve guest/game disputes by conducting thorough investigations utilizing tools provided.
• Guide team through industry/policy/procedural changes.
• Maintain a high-performance culture by addressing performance gaps through coaching and structuring corrective action. 
• Offers guidance, coaching, and training for any new/revised procedural changes.
• Build a professional relationship with other department supervisors to collaborate and ensure cross-functional workflow.
• Ensure strong presence on the gaming floor, observing guest play patterns, team member performance, and guest opportunities.
• Communicate directly with the Slot Department Management on internal matters, performance issues, and any unresolved matters while overseeing a shift.

Slot Supervisor Responsibilities

The Slot Supervisor manages Slot Personnel and the department's daily operations. Adhere to the Tribal organization’s policies, procedures, and applicable laws. Set and uphold a high standard of the department/organizational expectations. Embrace the vision and achieve department goals by striving for operational excellence and relaying them to team members in a supportive manner.

Carry out supervisory responsibilities, which include, but are not limited to: training employees; planning, assigning, and directing work; performance management; rewarding and disciplining employees; addressing complaints and resolving problems promptly. Ensure fair distribution of the workload amongst the team. Identifying challenges and roadblocks that hinder efficiency and the guest experience to improve practices.

Must be able to take the lead through ever-changing business climates and make complex decisions independently. Needs to have the ability to make sound, educated business decisions using strong judgment. Needs to solve problems proactively, to avoid delaying the resolution process. Must demonstrate strong ownership and initiative while performing all job duties.

Qualifications

Education And Experience (Must Be Documented)

• High School Degree (or GED)
• Two (2) years (or equivalent) supervisory experience.

Certification, Licenses And Any Additional Requirements

• Must pass periodic random drug screens. 
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employees may be occasionally required to work in low light conditions and may be exposed to loud noise for extended periods. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours. 
• Must be available for emergency calls 24/7. 
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

                                         1. Tribal Members

                                         2.  Other Native Americans

                                         3. All other ethnic groups