Operations Manager
Hyatt Centric Beale Street Memphis
33 Beale Street
Memphis,
TN
38103
Description
Join our dynamic hospitality team as a Hotel Operations Manager, where you will play a vital role in ensuring the seamless functioning of our front desk and housekeeping departments. This position offers an exciting opportunity to lead operational excellence, enhance guest satisfaction, and contribute to the overall success of our hotel. You will report directly to the Director of Rooms and collaborate with various teams to uphold our high standards of service.
Key Responsibilities
- Oversee daily front desk operations, ensuring efficient check-in and check-out processes, guest service excellence, and resolution of guest inquiries or issues
- Manage housekeeping operations to maintain cleanliness, safety, and quality standards across all guest rooms and public areas
- Supervise and support front desk and housekeeping staff, providing training, coaching, and performance evaluations
- Develop and implement operational policies and procedures to improve efficiency and guest experience
- Monitor and control departmental budgets, expenses, and inventory
- Collaborate with other hotel departments to ensure smooth communication and coordination
- Address guest complaints and feedback promptly to uphold high levels of guest satisfaction
- Ensure compliance with health, safety, and sanitation standards and hotel policies
Skills And Qualifications
- Proven experience in hotel operations, particularly in front desk and housekeeping management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of hotel management software and MS Office Suite
- Problem-solving skills and a guest-focused attitude
- High school diploma or equivalent; hospitality management degree preferred
- Flexibility to work various shifts, including evenings, weekends, and holidays
Our hotel fosters a welcoming and collaborative environment where growth and development are encouraged. We are committed to providing our team members with opportunities to advance their careers and deliver exceptional guest experiences. If you are a motivated leader with a passion for hospitality, we invite you to apply and become part of our dedicated team.
Requirements
- Proven experience in hotel operations, particularly in front desk and housekeeping management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of hotel management software and MS Office Suite
- Problem-solving skills and a guest-focused attitude
- High school diploma or equivalent; hospitality management degree preferred
- Flexibility to work various shifts, including evenings, weekends, and holidays
Acerca de Hyatt Centric Beale Street Memphis
Experience Memphis from a Boutique Beale Street Hotel
You are here. Now go anywhere.
Welcome to Hyatt Centric Beale Street Memphis, a boutique hotel nestled in an historic downtown neighborhood known for its lauded music venues, Southern hospitality and Memphis-style barbecue. Located on Beale Street – the “Home of the Blues” – and set along the Mississippi River, this hotel offers easy access to the city’s entertainment district and the University of Memphis.
Acerca de Avion Hospitality, LLC
Join Us
Avion is a fast growing Hotel Management company looking for smart, bright and fun people to join our team. We’re determined to keep a good company vibe – friendly, personal, warm and welcoming.
You won’t be just an employee, but you will always be you, with all your talent and potential to help grow your career and Avion alike. You’ll get responsibility, be challenged and set the course of your own future. It’s a journey we’ll take together. Join us!
Our Mission
The mission of Avion Hospitality is to pursue a culture built on relationships, accessibility and transparency while providing the highest quality of service and exceptional results for our owners… which starts with our people.
Our Story
Avion Hospitality was created to capitalize on the opportunity to bring together top performers with amazing talent, a limitless combination. The expertise and knowledge of our team is unparalleled, and we place unprecedented importance on trust and transparency. Now more than ever, owners want to place their trust within an organization that values being high touch, nimble and accessible – and these principles form the core of Avion Hospitality.
We have created a platform on the basis that we will provide the highest level of service starting on day one, by placing infrastructure in front of growth, being vulnerable as to challenge ourselves to where we need to excel and continuing to attract top talent to Avion. In turn, our quality will propel our growth.
