Concierge

What’s in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

The impact you’ll make…

The Concierge will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation.

What you’ll be doing…

• Provide information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.
• Arrange sightseeing and other tours.
• Acquire tickets to special events or make reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.   
• Run appropriate errands for guests and pick up or deliver a variety of items.
• Provide a variety of business services such as shipping packages and assisting with printing needs.
• Receive, stores, and/or delivers mail and luggage.
• Acquire daily care items such as toiletries, for guests and patrons.  
• Plan and schedule special events, parties, or meetings.  
• Fulfill unusual requests such as arranging adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items.
• Arrange for interpreters or translators when needed.
• Develop and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.  
• Perform other related duties as assigned.

You should be able to…

• Sit at a desk and work on a computer for prolonged periods.
• Must be able to lift up to 15 pounds at times.
• Requirements…
• At least two years of hotel guest services experience highly preferred.
• Excellent verbal and written communication skills. 
• Proficient in Microsoft Office Suite or related software.  
• Excellent problem-solving and critical thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.