Casino Concierge
Description
Job Overview
It is the responsibility of the Casino Concierge to work under the guidance of the Director of Player Services (CLUB). All duties are performed in accordance with the departmental and property policies, practices, and procedures, as well as within the framework and intent of the Purpose.
Purpose
Our genuine engagement and positive energy provides guests, especially women, an escape into an exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
- Maintains a high level of player recognition and service
- Establishes new members in the CLUB
- Aides in the maintenance and growth of rated play
- Provides leadership and support to casino marketing in regards to customer service
- Acts as a casino marketing liaison to ensure needs of mid-level casino players are met
- Determines player eligibility of complimentary services
- Sets up reservations for customers and follow through to ensure level of service is maintained
- Responds to guest requests, questions or problems in a timely fashion
- Other duties and responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)
- High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
- Must be twenty-one (21) years of age or older
- Bachelor’s Degree in related field- preferred
- One (1) year working in a Casino environment– required
- Working knowledge of MS Word, Excel, and Outlook or comparable programs– required
- Working knowledge of Opera, CMP, or comparable programs– preferred
- Two (2) years Casino Marketing or VIP Services experience– preferred
- Experience in similar resort setting– preferred
- Demonstrated ability to communicate effectively, both verbally and in writing in both English and Spanish- preferred
- Professional appearance is mandatory at all times
- Must have great communication skills, verbal and written, and high energy
- Ability to observe and recall details and effective decision-making, social and organizational skills.
- Able to handle guest service issues in a professional manner in an effort to ensure future visits
- Willing and able to work odd or irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
- Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Acerca de Magic City Casino
Magic City Casino is located southeast of Miami International Airport at 450 NW 37th Avenue in Miami, FL. It features a 305,624 sq. ft. casino with over 900 of the most popular Las Vegas style slot machines, live seasonal Jai-Alai, and a Poker Room featuring Ultimate Texas Hold’em, Three Card Poker, High Card Flush, and DJ Wild Stud Poker and sits on 30 acres.
Guests enjoy live musicians and comedians on stage and dine in the 1952 Cafe which offers classic favorites and a Sunday Brunch buffet, as well as live simulcasting on major sports events on big screens and personal TV’s.
The Poarch Band of Creek Indians own Magic City Casino. They are a federally recognized tribe of Native Americans with reservation lands in lower Alabama, which focuses on creating business opportunities within the tourism, hospitality, manufacturing, and retail sectors, and also executes and oversees building, construction and development projects.
PCI's diversification has created many job opportunities across the nation. They have reinvested in more than 40 businesses across a range of industries stretching from Chicago to Curaçao.
Wind Creek Hospitality, a subsidiary of PCI, plans to redevelop the site into a luxury resort adjacent to the casino. As the principal gaming and hospitality entity for the Poarch Creek Indians, Wind Creek (WCH) is leading the industry as one of the fastest-growing resort brands.
Wind Creek currently operates 11 distinct properties in the U.S. and Caribbean with exciting new locations, such as Wind Creek Chicago Southland.
Beyond state-of-the-art gaming that features popular slots, traditional table games, sports betting, and online social gaming, Wind Creek's resort amenities provide top-notch entertainment, luxurious hotels, upscale and casual dining, world-class spas, shopping, family-friendly activities and much more.
Acerca de Wind Creek Hospitality
Welcome to an experience like no other. Gaming is the heart of Wind Creek Hospitality, but we offer so much more.
Wind Creek Hospitality is the principal gaming and hospitality entity for the Poarch Band of Creek Indians, the only federally recognized Indian Tribe in the state of Alabama.
Our 11 distinct properties in the U.S. and Caribbean provide world-class entertainment, dining, hotel stays, amenities and activities.
Wind Creek continues to grow and offer our guests luxurious destinations and opportunities for escape. Our gaming facilities include: Wind Creek Aruba, Wind Creek Atmore, Wind Creek Bethlehem, Wind Creek Chicago Southland, Wind Creek Curacao, Wind Creek Montgomery, Wind Creek Wetumpka, as well as racetracks in Alabama and Florida.
Our Purpose
Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone has a feeling of belonging and importance.
At each location, Wind Creek has built a unique company culture that supports its Team Members in remarkable ways. Everything we do is guided by a simple value system:
Do it right. Be the best. Have fun.
As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Explore our Opportunities on Casino Careers & Hospitality Online!
Listen to what our employees say about us:
https://youtu.be/bvPyIdGjmhI
Our Perks
- Blue Cross Blue Shield medical plan*
- Dental plan
- VSP vision plan
- 401(k) savings plan
- Life and disability insurance
- Paid time off
- Employee dining rooms
- Career training and planning
- Quarterly incentive bonuses
- Employee fitness centers with on-staff trainers*
*Not available at all locations
Types of Jobs
- Gaming
- Hotels
- Facilities
- Food & Beverage
- Corporate
