Operations Manager / Rooms Division - Food & Beverage
Courtyard Akron Downtown
41 Furnace Street
Akron,
OH
44308
Description
Concord Hospitality is seeking a motivated and results-driven Operations Manager to oversee hotel operations and ensure outstanding guest satisfaction. This role partners with department heads to align daily operations with brand strategy, drive financial performance, and foster a culture of service excellence.
As a Concord Leader you will be responsible to:
- Inspire greatness in your team.
- Encourage and support team members to reach their full potential.
- Create a work environment that is a Great Place to Work for all.
- Lead with integrity, transparency, respect, and professionalism.
- Care for your team and their families.
Responsibilities:
- Oversee daily Rooms and Food & Beverage operations, ensuring alignment with brand standards.
- Monitor guest satisfaction, analyze service issues, and implement action plans for continuous improvement.
- Partner with department leaders to develop and execute operational strategies.
- Review financial reports, monitor performance against budget, and manage expenses.
- Coach teams on occupancy, rate, labor, and controllable costs to achieve financial goals.
- Ensure compliance with policies, procedures, and brand initiatives.
- Respond to guest concerns with professionalism and stay visible to build guest relationships.
- Foster a positive, service-driven culture through communication, coaching, and recognition.
- Conduct performance reviews, training, and professional development for associates.
- Promote fairness, equity, and engagement through open communication and feedback.
- Support hotel leadership in achieving operational goals and championing change initiatives.
Qualifications:
- Proven hotel operations experience in Rooms or Food & Beverage leadership.
- Strong financial acumen with ability to analyze budgets, reports, and performance metrics.
- Excellent leadership, coaching, and communication skills.
- Demonstrated ability to build guest relationships and deliver exceptional service.
- Organized, detail-oriented, and results-driven.
Benefits (Full-Time Associates Only):
- Competitive wages
- Comprehensive medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Tuition assistance
- Discounted hotel stays
- Extensive training and career development opportunities
- Performance-based bonus eligibility
Why Concord?
Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”
We are Concord!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Acerca de Courtyard Akron Downtown
Relax in comfort at our Downtown Akron, OH hotel
Whether for business or leisure, the Courtyard by Marriott® Downtown Akron hotel is an ideal choice for your next visit to Akron, Ohio. This top rated Trip Advisor hotel is ideally located in the revitalized northside district of downtown Akron near shopping, casual and fine dining and entertainment. In back of the hotel is the Cuyahoga Valley National Park and the front doors lead to the Akron Skyline. Some unique features the hotel offers include a 19 seat movie theater, oversized fitness center, a Speakeasy bar just off the lobby, loft suites that are 700 square feet and feature a fireplace, hardwood floors, brick walls and 1.5 bath. All the artwork in the hotel represents local business and attractions. We are located just 1 mile from Akron Children's Hospital, Akron General Cleveland Clinic and Summa. Group business and travelers here on project assignment will enjoy watch a movie or sporting event in the movie theater on the 200 inch screen!
Acerca de Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
